Job Information
Stanford University Student Services Officer 2 (Hybrid) in Stanford, California
Student Services Officer 2 (Hybrid)
School of Medicine, Stanford, California, United States
New
Student Services
Post Date 3 days ago
Requisition # 103634
The SCBRM graduate program is seeking a Student Services Officer 2 to manage the operations of the program and serve as primary resource for approximately 45 graduate students. This is a 100% FTE continuing, exempt position based on Stanford campus and is hybrid eligible (maximum of 2 days offsite per week), subject to operational need.
Please submit a resume and cover letter with your application.
The Stanford School of Medicine, Institute for Stem Cell Biology and Regenerative Medicine, with over 30-member faculty and approximately 45 graduate students, is devoted to exploring how stem cells are created, the mechanisms by which they are regulated and how they devolve into specialized cells. The ultimate goal is to translate this knowledge into dramatic new medical therapies for some of the world’s most serious and intractable afflictions. The institute is the leader in stem cell science and sets the foundation for regenerative medicine, attracting stellar graduate students and medical fellows who advance to positions as top scientists and academic leaders in their field. The Stem Cell Biology and Regenerative Medicine (SCBRM) Graduate Program is part of the broader School of Medicine Biosciences Program.
The SSO will work under general supervision of the Director of Finance and Administration and will partner with the graduate program’s Director of Graduate Studies and Executive Director to ensure student success. This position will administer, implement, and interpret complex university and department policies and procedures related to admissions, financial aid, housing, registrar services, student life, advising, career counseling, and academic services and will identify, clarify, and resolve highly visible or complex issues with substantial significance and impact that may span multiple areas, using advanced technical and professional knowledge.
The ideal candidate will possess a positive outlook and customer-focused mindset. They will be flexible, self-motivated and able to work under a high degree of autonomy. They will exhibit a strong desire to continuously learn new and unfamiliar business topics, policies and procedures as they relate to managing the student services team and serving as a primary resource for the program’s graduate students. The ability to translate this information into operational success will be essential. It is critical that the successful candidate exhibit the abilities to practice sound judgment and decision-making, effective written & oral communication, strong attention to detail and respectful relationship management, including the ability to connect with a diverse student population (socioeconomically and educationally disadvantaged, individuals with disabilities, and under-represented minority backgrounds).
Duties include*:
Administer an area or program in student services, evaluate and recommend decisions on program eligibility. Support student attainment of degrees in a timely manner through activities such as milestone tracking, ensuring accuracy of Handbook, student communication and outreach, approving petitions, etc.
Serve as subject matter expert to students and collaborate with others to help resolve program issues and concerns, interpret policies, and mediate complex and sensitive issues.
Resolve multi-dimensional matters in response to students in crisis, at risk, or who have other program issues, counsel students and parents on sensitive and confidential issues.
Provide guidance and counsel, oversee and develop a wide range of programs and services, analyze effectiveness and make recommendations for future programs.
Reconcile complex issues; analyze diverse transactions from multiple sources. Includes supporting maintenance of course information (existing and new) and section information in CourseDog, both directly and in coordination with other departmental staff.
Summarize data from multiple sources, prepare management reports and presentations.
Identify and evaluate data needs, manage the implementation and development of technology. Manage data in student dashboard; including degree progress, timeline issues, exceptions made, etc.
Develop and Implement plans for outreach efforts, develop and maintain external community and university liaison represent department and university at meetings and events.
Provide advice to students on a range of issues, including, but not limited to, academic progress, academic program policies, career plans, accessibility, community standards, etc., in order to assist them in making appropriate choices and decisions.
Apprise students of research, fellowship and scholarship opportunities, make recommendations and may award grants.
May oversee, analyze and assist in financial processes and development of budgets.
Input funding plans into GFPS and GFS working closely with other department staff; provide staffing and administrative support to Admissions process and DEI Committee; work closely with ISCBRM Finance on financial and budgetary projections for the department’s graduate program budgets.
Manage the work of SCBRM student employees, and oversee the success of all new student orientation.
*- Other duties may also be assigned.
EDUCATION & EXPERIENCE (REQUIRED):
- Bachelor's degree and three years of relevant experience, or combination of education and relevant experience.
KNOWLEDGE, SKILLS AND ABILITIES (REQUIRED):
Strong communication skills to clearly and effectively communicate information to internal and external audiences, client groups, and management.
Advanced analysis and problem-solving skills.
Advanced computer skills, including experience with Microsoft Office Suite.
Advanced customer service skills.
Relevant computer systems/technology experience.
Understanding of financial transactions.
Ability to ensure and apply compliance with legal, financial, and university policies and external regulations.
PHYSICAL REQUIREMENTS*:
Frequently sit, perform desk-based computer tasks.
Occasionally stand, walk, twist, use fine manipulation, grasp, use a telephone, write by hand, sort and file paperwork, lift, carry, push, and pull objects that weigh up to 10 pounds.
* - Consistent with its obligations under the law, the University will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of his or her job.
WORK STANDARDS:
Interpersonal Skills: Demonstrates the ability to work well with Stanford colleagues and clients and with external organizations.
Promote Culture of Safety: Demonstrates commitment to personal responsibility and value for safety; communicates safety concerns; uses and promotes safe behaviors based on training and lessons learned.
Subject to and expected to comply with all applicable University policies and procedures, including but not limited to the personnel policies and other policies found in the University's Administrative Guide,http://adminguide.stanford.edu.
Why Stanford is for You
Imagine a world without search engines or social platforms. Consider lives saved through first-ever organ transplants and research to cure illnesses. Stanford University has revolutionized the way we live and enrich the world. Supporting this mission is our diverse and dedicated 17,000 staff. We seek talent driven to impact the future of our legacy. Our culture and unique perks empower you with:
Freedom to grow. We offer career development programs, tuition reimbursement, or audit a course. Join a TedTalk, film screening, or listen to a renowned author or global leader speak.
A caring culture. We provide superb retirement plans, generous time-off, and family care resources.
A healthier you. Climb our rock wall, or choose from hundreds of health or fitness classes at our world-class exercise facilities. We also provide excellent health care benefits.
Discovery and fun. Stroll through historic sculptures, trails, and museums.
Enviable resources. Enjoy free commuter programs, ridesharing incentives, discounts and more.
The expected pay range for this position is $69,100 to $104,00 per annum.
Stanford University provides pay ranges representing its good faith estimate of what the university reasonably expects to pay for a position. The pay offered to a selected candidate will be determined based on factors such as (but not limited to) the scope and responsibilities of the position, the qualifications of the selected candidate, departmental budget availability, internal equity, geographic location and external market pay for comparable jobs.
At Stanford University, base pay represents only one aspect of the comprehensive rewards package. The Cardinal at Work website (https://cardinalatwork.stanford.edu/benefits-rewards) provides detailed information on Stanford’s extensive range of benefits and rewards offered to employees. Specifics about the rewards package for this position may be discussed during the hiring process.
Consistent with its obligations under the law, the University will provide reasonable accommodations to applicants and employees with disabilities. Applicants requiring a reasonable accommodation for any part of the application or hiring process should contact Stanford University Human Resources by submitting acontact form.
Stanford is an equal employment opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.
The job duties listed are typical examples of work performed by positions in this job classification and are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Specific duties and responsibilities may vary depending on department or program needs without changing the general nature and scope of the job or level of responsibility. Employees may also perform other duties as assigned.
Additional Information
Schedule: Full-time
Job Code: 7502
Employee Status: Regular
Grade: H
Requisition ID: 103634
Work Arrangement : Hybrid Eligible