Job Information
Raymond James Financial, Inc. Client Communications Manager in St. Petersburg, Florida
Description
Job Summary
With limited input and using specialized knowledge and skills obtained through education and experience, provides strategy direction, message development, and communication planning and implementation to increase the understanding of corporate vision, business strategies and individual projects among the company’s audiences, including internal (financial advisors and branch staff) and external (clients). Develops and helps to implement the strategy for new and existing communication channels to increase awareness and support corporate objectives and provides regular reporting for channel and message readership/impact. Establishes and maintains effective working relationships at all levels of the organization.
Essential Duties and Responsibilities
Provides strategic direction, message development, and communication planning for corporate level, cross-department, and departmental initiatives
Supports firm-to-client communications and internal change management campaigns, partnering with legal, compliance, technology, operations and other key business areas to ensure communications align with firm standards
Oversees communication plans and gives tactical support such as writing and facilitating the distribution of client letters & emails, targeted internal emails, intranet articles and more
May oversee the daily management of a channel or channels
Consults with internal and external constituents to identify communications goals and objectives; executes solutions for high-impact projects/initiatives
Backs up management of other communication channels as needed
Participates in prioritization of firm communications
Edits work of others
Monitors channel absorption; prepares reports for management
From metrics and other data, recommends channel content alterations and improvements
Manages implementation of channel communication projects
Performs other duties and responsibilities as assigned
Establishes and maintains relationships with all levels of management, particularly within areas of support
Effectively represent firm values and communication principles within meetings
Qualifications
Knowledge, Skills, and Abilities
Knowledge of
General communication strategies and tactics
Concepts, principles, practices and techniques for writing and developing communications plans and related content
Investment concepts, practices and procedures used in the securities industry
Financial markets and products
Microsoft Outlook suite
Publishing systems
Skill in
Creating communications plans that blend attention to detail with flexibility and effective messaging
Distilling complex legal and regulatory subject matters into easily digestible communications
Writing intranet page copy, articles and other collateral as required
Proofreading copy written by others
Conducting research and analysis
Preparing presentations
Operating standard office equipment and using required software applications, including standard graphics and publishing software
Ability to
Think logically and analyze and solve problems
Partner with other functional areas to accomplish objectives
Make independent decisions when appropriate
Influence decision making and action when appropriate
Manage confidential firm information prior to internal or public release
Facilitate meetings, ensuring that all viewpoints, ideas and problems are addressed
Incorporate needs, wants and goals from different business unit perspectives into communications plans, while being an advocate for audiences and communications best practices
Attention to detail while maintaining a big picture orientation
Gather information, identify linkages and trends, and apply findings to assignments
Organize, manage and track multiple detailed tasks and assignments with frequently changing priorities in a fast-paced work environment
Communicate effectively, both orally and in writing
Work independently as well as collaboratively within a team environment
Provide a high level of customer service
Establish and maintain effective working relationships at all levels of the organization
Education/Previous Experience
- Bachelor’s Degree and two (2) years’ experience in marketing, communications or similar field
OR
- Any equivalent combination of experience, education, and/or training approved by Human Resources.
Licenses/Certifications
- None Required.
Travel Required:
- Yes, 10 % of the Time
Job: Marketing
Primary Location: US-FL-St. Petersburg-Saint Petersburg
Organization Marketing
Schedule Full-time
Job Shift Day Job
Travel Yes, 10 % of the Time
Req ID: 2401389