Think Beyond The Label Jobs

Working Title: Quality Specialist

Job Class: Human Services Program Representative 2

Agency: Human Services Dept

• Job ID : 76436

• Location : St. Paul

• Telework Eligible : Yes

• Full/Part Time : Full-Time

• Regular/Temporary : Unlimited

• Who May Apply : Open to all qualified job seekers

• Date Posted : 05/03/2024

• Closing Date : 05/23/2024

• Hiring Agency/Seniority Unit : Human Services Dept / MAPE DHS Central Office

• Division/Unit : Office of Inspector General / Background Studies - Compliance and Quality Management

• Work Shift/Work Hours : Day Shift / 8:00am - 4:30pm

• Days of Work : Monday - Friday

• Travel Required : No

• Salary Range: $30.55 - $45.02 / hourly; $63,788 - $94,001 / annually

• Classified Status : Classified

• Bargaining Unit/Union : 214 - MN Assoc of Professional Empl/MAPE

• FLSA Status : Nonexempt

• Designated in Connect 700 Program for Applicants with Disabilities (https://mn.gov/mmb/careers/diverse-workforce/people-with-disabilities/connect700/) : Yes

The Department of Human Services is unable to provide sponsorship for work visas. Applicants must be eligible to work in the United States at the start of employment.

The work you'll do is more than just a job.

At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.

This position has a flexible work arrangement that may allow for Telework (https://mn.gov/mmb-stat/policies/1422-telework.pdf) , or a mixture of working in our office and Telework (https://mn.gov/mmb-stat/policies/1422-telework.pdf)

This posting may be used to fill multiple openings

The Background Studies Division (BGS) in the Office of Inspector General has two (2) vacant Quality Specialist positions that we are seeking to join our new, fast-growing Quality Management (QM) team. Through the application of quality management methods, principles, and techniques the Quality Specialists will implement and maintain quality management systems, including but not limited to quality reviews, internal audits, validation, document control, process control, acceptance activities, and corrective and preventative action for all facets of DHS’ statewide background study system to ensure compliance with state and federal background study laws that traverse publicly funded healthcare and human services programs.

Responsibilities include:

· Perform routine quality assurance (QA), and/or quality control (QC) related functions

· Review newly written or revised policies and/or protocols, process specifications, and system requirements, for accuracy and completeness

· Analyze data, draw conclusions, and make decisions for next steps on assigned projects with minimal instruction or direction through critical decision points

· Provide quality management system (QMS) training and related expertise to staff as needed

· Write documents, maintain scorecards, and/or contribute to the development of reports

· Support the BGS Division’s Quality Management System (QMS) readiness activities

· Support compliance and quality management teams by performing trend analysis for various aspects of DHS’ statewide background study system; and maintain up-to-date knowledge of regulations, policies, and procedures

· Analyze data, evaluate activities, and complete reports and scorecards to assess accuracy and controls

· Serve as liaison and quality expert on behalf of the division interfacing with various stakeholders

Minimum Qualifications

Three (3) years of experience in quality management systems (QMS), such as quality assurance (QA) or quality control (QC) in the government sector or similar field

Experience must demonstrate the following:

· Knowledge of quality management systems (QMS), including methods, principles, and techniques

· Working knowledge of quality management standards and government compliance

· Ability to read, analyze, and interpret state and federal statutes, regulations, and policy guidance

· Exceptional attention to detail, data analysis and organizational skills

· Knowledge of publicly funded health care and human service programs

· Experience with automation and performance testing tools

· Proficiency in using computers/software applications, including collaborative platforms such as SharePoint, WebEx; and Microsoft applications: Word, Excel, Outlook, PowerPoint, Access, and Teams

Preferred Qualifications

· Certification in Criminal Justice Information System (CJIS) Security Awareness

· Any certification in Quality Management Systems (QMS), or Business Process Improvement (e.g., Lean/Six Sigma, BPM, CBAP, CQI, etc.)

· Strong written, verbal, and interpersonal relationship skills

· Knowledge of documentation principles and processes

· Skills in accuracy, proofreading, problem solving, and root cause analysis to evaluate a course of actions

· Ability to organize/prioritize work, handle workload independently and meet critical deadlines

· Variety of experiences working effectively with others from different backgrounds and cultures

Additional Requirements

To facilitate proper crediting, please ensure that your resume clearly describes your experience in the areas listed and indicates the beginning and ending month and year for each job held.

REFERENCE/BACKGROUND CHECKS - The Department of Human Services will conduct reference checks to verify job-related credentials and criminal background check prior to appointment.

Criminal Justice Information System (CJIS) Security Awareness Training/Certification must be successfully completed/attained within 6-months of hire.

AN EQUAL OPPORTUNITY EMPLOYER

Minnesota State Colleges and Universities is an Equal Opportunity employer/educator committed to the principles of diversity. We prohibit discrimination against qualified individuals based on their race, sex, color, creed, religion, age, national origin, disability, protected veteran status, marital status, status with regard to public assistance, sexual orientation, gender identity, gender expression, or membership in a local commission as defined by law. As an affirmative action employer, we actively seek and encourage applications from women, minorities, persons with disabilities, and individuals with protected veteran status.

Reasonable accommodations will be made to all qualified applicants with disabilities. If you are an individual with a disability who needs assistance or cannot access the online job application system, please contact the job information line at 651-259-3637 or email careers@state.mn.us . Please indicate what assistance is needed.