Job Information
Lumeris Producer Support Representative in St. Louis, Missouri
In order to apply for a position at Lumeris, you must create an account using your email address and a password of your choosing. This account will allow you to receive notifications each step of the way through the job application process. With these updates, you’ll never have to wonder where you are in the process. Additionally, we can easily send pertinent documents to you for your review. Once you create the account, you may apply to any position you feel is a good fit without having to re-enter information. Thank you for your interest in Lumeris.
Position:
Producer Support Representative
Position Summary:
Provides technical support to the producer community in use of the Producer Portal. Assists the producer community in researching application movement to membership and helps with the resolution of any obstacles. Works with the market lead(s) to assist with producer onboarding. Functions as a liaison with other departments on the producers behalf.
Job Description:
Primary Responsibilities
Assists producers with Producer Portal technical issues, annual certifications, & telephonic enrollments.
Assists current members with application for OSB opt in (Client restrictive).
Supports producers with resolving an assortment of problems spanning across multiple departments.
Covers phone queue & maintains a ticketing system to track inbound calls and emails to Producer Support.
Coaches producers on use of self service Editor to update PII.
Researches the CMS system for beneficiary verification as requested by the producer.
Completes client special request and reporting as needed.
Performs other duties as assigned.
Qualifications
High school diploma, GED, or equivalent
1+ years of relevant experience in healthcare, Medicare, or Medicaid environment or the knowledge, skills, and abilities to succeed in the role
Proficient knowledge of the Producer Portal, CMS System, and self-service editor
Strong verbal and written communication skills
Ability to work with other in a flexible, cooperative, and collaborative manner
Good customer service skills with the ability to demonstrate courtesy, compassion, and helpfulness in a professional manner
Favorable computer skills, including Microsoft Outlook, Excel, and Word
Good multi-tasking, prioritization, organization, and problem-solving skills
Ability to work a rotating shift between 7 am and 7 pm (3 shifts) and to provide phone queue coverage for 5 days a week 9 months of the year and 6 days the week 3 months of the year
Working Conditions
- While performing the duties of this job, the employee works in normal office working conditions.
Disclaimer
- The job description describes the general nature and level of work being performed by people assigned to this job and is not intended to be an exhaustive list of all responsibilities, duties and skills required. The physical activities, demands and working conditions represent those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job duties and responsibilities.
Lumeris is an EEO/AA employer M/F/V/D.
The hiring range for this position is:
$44,100.00-$54,825.00
Factors that may be used to determine your actual pay rate include your specific skills, experience, qualifications, location, and comparison to other employees already in this role. This role may also be eligible for incentive compensation. At Lumeris, we are committed to providing a total rewards package that supports your overall well-being. Our benefits include medical, vision, dental, well-being programs, 401(k) with company matching, life insurance, paid time off including paid leave, and so much more. Learn more by visiting our Careers Page (https://www.lumeris.com/healthcare-consulting-careers/) .
Member Facing Position:
No- Not Member or Patient Facing Position
Location:
St. Louis, MO
Time Type:
Full time
Lumeris and its partners are committed to protecting our high-risk members & prospects when conducting business in-person. All personnel who interact with at-risk members or prospects are required to have completed, at a minimum, the initial series of an approved COVID-19 vaccine. If this role has been identified as member-facing, proof of vaccination will be required as a condition of employment.
Join Our Growing Team!
Lumeris is bringing common sense back to the business of healthcare by empowering value-based care. We create the partnerships and perspectives that are making healthcare safer, more affordable and more personalized for providers, patients and payers alike.
We were founded on the belief that it should be easier to provide the right care, at the right time, at the right cost. Our model is bringing that belief to life, improving outcomes and empowering financial sustainability along the way.
Why Join Lumeris?
At Lumeris, you will be part of team that is focused on solving the nation’s healthcare problem, and you will be able to contribute to our purpose. Our environment is fast-paced, change-oriented and focused on growth and employee engagement. At Lumeris, we know that talent is best utilized when given the opportunity to succeed. That is why we have removed the boundaries that inhibit success and focus on fostering an environment that allows employees to utilize their talents.