Job Information
Great Southern Bank Personal Banker Assistant in Springfield, Missouri
Come be a part of something greater! Great Southern Bank is committed to fostering an environment where everyone can contribute and succeed at every level. By embracing diversity, we celebrate and value differences in age, outlook, cultural background, lifestyle and physical ability. We offer career opportunities and advancement across a wide range of disciplines. Ranked top ten in Forbes Best Bank four years in a row. Come join our team of customer service experts today!
General Description
Responsible for facilitating the sales and service needs of bank customers by assessing customer’s interest in bank services and products by making referrals to appropriate area. Provides customer support and service, and develops customer relationships. Meet or exceed all production goals, Banking Center Associate Standards, and regulatory requirements.
Essential Duties and Responsibilities
Accountable for representing the bank in a courteous and professional manner; knowledgeable of 5 Winning Ways of Customer Service and implements on a daily basis. Directs and greets customers accordingly, both in person and via telephone. Meets or exceeds Secret Shop score expectations. This duty is performed about 25% of the time.
Develops customer relationships by identifying needs and making appropriate recommendations for products and/or services. Seeks referrals from all customers by expanding existing relationships. Refers customer to appropriate individual and/or department. Meets or exceeds referral goals. Consistently and accurately uses CRM program in various capacities, including customer profiling. This duty is performed about 25% of the time.
Performs Personal Banker functions including the opening of accounts; cashing Certificates of Deposit and various other routine transactions. Assists customer with Safe Deposit Box entry ensuring proper identification in accordance with established guidelines. This duty is performed about 20% of the time.
Assists the assigned manager with the preparation of various reports, compiling requested documentation, assist with meeting and exceeding production goals, and working with existing banking center staff on cross sales and referrals. This duty is performed about 15% of the time.
Maintains a strong working knowledge of and ensures full compliance with all applicable banking regulations. Maintains confidentiality of customer account information, security alarm codes and general codes used within the facility. Ensures effective implementation of bank security policies and procedures, and attends annual BSA and Security training. Performs new account opening with minimal errors. This duty is performed about 15% of the time.
Maintains regular and reliable attendance, punctuality and personal appearance. Reads, writes, and communicates in a clear and efficient manner via various types of correspondence, such as, in person, phone, email, letters, etc. Adheres to all company policies and procedures, as well as all applicable banking rules, regulations, and laws (including BSA/AML).
Performs any other related duties as required or assigned.
Education and Experience Requirements
High school diploma or GED
6 to 12 months of related experience and/or training
Prior banking experience is preferred
A valid motor vehicle operator’s license and/or ability to travel to training sites and other banking center locations is required.
Regular use of desktop/laptop computer, basic operating systems, and specialized software systems.
Basic experience with alphanumeric data entry, PowerPoint, Excel, and word processing
Ability to add, subtract, multiply and divide
License, Certification, and Registration Requirements
A valid motor vehicle operator’s license and/or ability to travel to training sites and other banking center locations is required.
Must be registered under the Nationwide Mortgage Licensing System (NMLS) or become registered upon hire.
Notary license preferred.
At Great Southern Bank, we are willing to accommodate for those with reasonable requests. If you need assistance at any point during the application process (completing applications, interview prep, etc…), please contact Human Resources at 417-895-4509.
Great Southern Bank is proud to be an Equal Opportunity Employer, treating all candidates and employees equitably without regard to race, color, gender, religion, national origin, ancestry, age, disability, protected veteran status, gender identity, sexual orientation or any other basis prohibited by law.
Monday - Friday 8:15 AM - 5:45 PM; Rotating Saturday 8:00 AM - 12:00 PM
Total Hours: 40
Job Grade: 5
5076