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This job was posted by https://illinoisjoblink.illinois.gov : For more information, please see: https://illinoisjoblink.illinois.gov/jobs/12612518

This position serves as the Lead Command Center Operator for the Department of Innovation & Technology (DoIT) responsible for operating the enterprise computing systems to ensure systems, operating platforms, subsystems, application, networks, and peripheral hardware are operating properly. In this role, you will monitor the enterprise systems and alert technicians in case of any alarms or issues arise. Additionally, you will serve as designated lead worker to lower-level staff by assigning work, reviewing work, providing guidance, training, and advising the supervisor regarding staff performance.

Essential Functions

• Under direction, serves as the Lead Command Center Operator for the Department of Innovation & Technology (DoIT), directing and coordinating a complex multi-system mainframe environment, ensuring seamless integration and optimal operation across multiple mainframes.
• Serves as a coordinator to lower-level staff involved in monitoring various systems and contacting on-call staff to resolve any unresolved issues, such as server failures and the maintenance of secure key logs and keys.
• Serves as designated lead worker.
• Monitors the mainframe and server environment to ensure appropriate availability and resource status and places service calls for hardware problems and records all aspects of the call on the daily shift report
• Monitors various sub-systems utilizing a multi-processor configuration of a large mainframe and enters commands to initiate job runs.
• Responds to questions from the public and assists public users with registration, password changes, and general logons to various public websites for state agencies.
• Keeps abreast of new developments in the information technology field by continuing education through meetings, training sessions, seminars, and conferences to increase familiarity with and remain current on products, vendors, techniques, and procedures.
• Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above.