Job Information
System One Customer Service Specialist in South San Francisco, California
Job Title: Customer Service Specialist
Location: South San Francisco, CA
Hours/Schedule: Mon- Fri 8am-5pm
Type: Contract
Overview
The Customer Service Specialist role is dedicated to providing the highest quality of customer support by offering full time phone coverage, managing numerous daily activities, and participating in internal and external departmental projects. The role of Customer Service is critical to the daily operation of the organization. It is imperative that Customer Service employees are dependable, discreet, discerning and flexible.
Responsibilities
Provide a high level of customer service
Provide full time phone coverage
Suggest new programs and or projects to promote customer service
Determine appropriate action to take to resolve customer issues
Determine when it is appropriate to escalate customer issues to management
Work with Finance, Product Distribution and Customers to resolve disputes
Act as customer advocate in investigating and responding to complaints while suggesting necessary process improvements to avoid recurrence
Stay informed of current industry practices / trends
Participate in the development and maintenance of department defined quality standards and measures
Maintain effective and timely communication with team members as well as the supervisor regarding departmental issues
Support corporate values
Remain flexible to ever changing customer needs and requirements
Order Management
Process customer orders accurately
Review inventory to determine appropriate customer order commitment.
Maintain follow up on customer order issues.
Interact with key customer purchasing personnel to advise of order status
Ensure adherence to appropriate laws, regulations and programs
Administer customer return process
Act as a liaison between customer, third party provider and COMPANY to facilitate customer returns.
Ensure accurate posting of credits and debits in accordance to policy
Ensure timely turnaround of customer authorizations
Support COMPANY Sales initiatives
Participating in the product launch process to ensure a positive outcome
Administer special programs
Requirements
BA preferred
HS Diploma required
1-2 year's of experience
Applies emerging knowledge and trend; builds strong relationships; contributes expertise within and beyond assigned area
Benefits
System One offers eligible employees health and welfare benefits coverage options, including medical, dental, vision, spending accounts, life insurance, voluntary plans, and participation in a 401(k) plan.
System One, and its subsidiaries including Joulé, ALTA IT Services, CM Access, TPGS, and MOUNTAIN, LTD., are leaders in delivering workforce solutions and integrated services across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible full-time employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.
System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.