Job Information
SPITwSPOTS INC Operations Manager in Soldotna, Alaska
Job Title: Operations Manager
Department:
Operations
Job Type:
Full-time
Reports to:
CEO/COO
Position Overview:
We are seeking a highly motivated and experienced Operations Manager to oversee the day-to-day operations of our Dispatch, Field Technician, Sales, and Support teams. This role is crucial in ensuring the smooth and efficient functioning of our company, driving performance, and achieving operational excellence.
Essential Duties and Responsibilities:
Team Leadership and Management:
- Provide leadership, guidance, and mentorship to the Dispatch, Field Technician, Sales, and Support teams.
- Foster a positive and collaborative work environment, encouraging teamwork and open communication.
- Conduct regular team meetings to discuss progress, challenges, and opportunities.
- Conduct performance evaluations, identify training needs, and support professional development of team members.
Operational Efficiency:
- Develop and implement operational strategies to optimize performance and efficiency across all teams.
- Streamline processes, identify areas for improvement, and implement solutions to enhance productivity.
- Ensure that all teams are adequately resourced and equipped to perform their duties effectively.
- Monitor performance metrics, analyze data, and generate reports to track progress and identify areas for improvement.
Customer Service Excellence:
Ensure all teams prioritize customer satisfaction and deliver exceptional service.
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