Think Beyond The Label Jobs

*Please be informed that this is a maternity cover position!

Job scope/summary:

Applies _ _ basic to intermediate customer support skills and understanding of sustainability topics to support sales and customer inquiries and sales bids relating to sustainability topics. Acts as a team member by providing information, analysis, and recommendations in support of team efforts. Exercises independent judgment within defined parameters. Is comfortable working in a high-volume environment with time-bound customer and sales requirements. Can support and analyze requirements and ensure that customer expectations are met or exceeded.

Job specifics/responsibilities:

• Manages day-to-day sales sustainability requests (e.g., RFP, bid, and general questions) and resolution of customer issues (e.g., customer-specific responses, sales support materials

• Manages open tickets/issues resolution and reaches out to support resource points across the company; communicates status and escalates issues as necessary.

• Resolves customer inquiries for all HP business and focuses on regional and or global customers using subject matter knowledge and analysis

• Completion of team projects, largely focused on researching and collating information on specific sustainability topics

• Maintenance of team resources, e.g. SharePoint, FAQs, training materials and Ticket database

• All other legally permissible tasks requested by the manager

Key deliverables/accountabilities:

• Meet customer and sales demands to provide quality responses to bid requests and tenders.

Education (degree) and professional experience required:

• First level university degree with recommended focus in business or finance.

• Typically, 0-2 years of experience in a related field.

Other requirements:

• Fluent Italian (both written and verbal)

• Fluent English (both written and verbal)

Personal skills and qualities:

• Good communication skills (e.g. written, verbal, presentation).

• Developing knowledge of internal processes and policies.

• Basic understanding of local legal compliance issues.

• Intermediate problem-solving and analytical skills.

• Good teamwork skills.

• Intermediate time management skills.

• Developing project management skills.

• Developing mentoring and coaching skills.

Technical skills (procedures and documents the employee has to be acquainted with):

• MS Office

• Reporting tool /Data management

*Please be informed that this is a maternity cover position!

We're looking for visionaries who are ready to make an impact on the way the world works. At HP, the future's yours to create!

This is to inform you that HP Inc. Bulgaria EOOD ('HP') is personal data controller. Some of the information that you provide voluntarily is personal data and falls under the protection regime under the General Data Protection Regulation and the Bulgarian Personal Data Protection Act. The personal data provided by you will be processed for the purposes of the selection process as well as in respect of any future contract of employment between you and HP. HP takes the responsibility to handle, use and store your personal data, ensuring its protection and confidentiality.

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Equal Opportunity Employer (EEO):

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).