Job Information
Stars and Strikes General Manager in Smyrna, Tennessee
General Manager
Stars and Strikes Entertainment Center is seeking a highly motivated management candidate who is ready to be part of a high volume, fast-paced, growing family entertainment center. The perfect candidate will be an outgoing, and energetic individual with a passion for guest service and a willingness to learn everything about our business.
At Stars and Strikes, our General Managers are involved with all aspects of the centers including bowling, food & beverage, and arcade! As the General Manager, you are responsible for the overall operation of the center including; meeting or exceeding revenue and cost objectives, hiring, training and motivating team members while working with the team to ensure guest service levels exceed expectations.
What we’re looking for:
Two or more years of experience in general management
Experience in a high-volume environment
Experience in Hospitality and/or Food & Beverage is a plus
Must be willing to work a flexible schedule based on the needs of the business, including weekends and holidays
Previous experience with an ability to manage costs including labor costs
Essential Duties:
Oversee day-to-day operations
Developing location-based goals and initiatives to support business strategy and achieve corporate goals.
Understanding and accountability for adherence to core standards, HR policies, training, and safety requirements.
Evaluate and improve operations and financial performance
Appropriate analysis of P&L and oversight of department managers to achieve all revenue category goals, including ensuring proper cash handling procedures, developing and implementing upselling opportunities, and creating and enforcing proper transaction processes
Training and managing department managers to ensure product and guest service standards are met throughout the location
Work closely with department managers and corporate staff to implement revenue-driving initiatives including:
League sales and development
Seasonal promotions
Restaurant promotion
Leading a salaried management team of 8-10
Overseeing a team of 120-150 hourly team members to exceed guests' expectations
Why join our team?
With our continued expansion throughout the Southeast, there are many opportunities for advancement within the company
We are a family-owned business and consider our team members part of our family
We encourage team members to continue their training by providing online resources
We provide opportunities for all team members to give back to the community
We encourage team members to have fun while they work
We work together as a team and succeed as a team
Perks we offer:
Health & 401k Benefits
Bonuses
Paid-Time Off
Profit-Sharing
Free bowling, laser tag & gameplay!
Be sure to follow us on Facebook, Instagram, Twitter, and LinkedIn to be informed of the dates for our upcoming hiring events.
Stars and Strikes is an Equal Opportunity Employer.
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