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Company Summary: All-Stat Portable is a proud provider of medical diagnostic services since 1978. Our goal has always been to provide the highest level of quality and accuracy for our customers.

Job Description:

The Client Services Manager is responsible for supervising and directing the client services department consisting of, dispatch, intake, and quality control team. The Client Services Manager will act as a communication point and liaison between the client services department and management. 

· The Client Services Manager is generally responsible for overseeing the activities of client service staff to ensure the needs of customers are met and their problems resolved.

· The Manager may contact clients to identify their needs, and then facilitate the process to meet the needs and requirements.

· Maintain regular contact with clients to ensure satisfaction with product/service.

· Act as a bridge between an organization and its clients; they ensure client satisfaction.

· Develop policies and procedures for the resolution of client issues and problems.

· Take responsibility for arising client issues and proffer recommendations useful in addressing such problems.

· Oversee the hiring, orienting, and training of staff for the department.

· Review personnel performance to acknowledge high-performing staff or counsel under-performing ones.

· Set and enforce standards for client relations.

· Develop policies and regulations necessary for ensuring client satisfaction.

· Ensuring the customer services unit of an organization delivers courteous and polite services to clients.

· Coordinate and organize projects as well as implement strategies necessary for attaining project goals.

· Manage department schedule and staffing levels.

· Knowledge of fleetmatic systems, preferred.

Skills / Requirements:

· Minimum of a high school diploma. Having a bachelor’s degree in customer care management preferred.

· Prior experience and certifications in customer service.

· Well versed in effectively communicating with clients to render services and resolve issues.

· Able to coordinate the activities of client service teams to ensure delivery of high-quality service.

· Adept at maintaining contact with clients to obtain feedback and ensure satisfaction.

· Strong computer skills, Word, Excel, PP.

· Previous management and supervision experience

Benefits

· Generous Compensation

· Medical, Dental and Vision Benefits Package

· Company Paid Life Insurance

· PTO package, with additional 6 paid legal holidays

· Company Gear

· Flexible Schedule and Hours

· 401K with employer match

DISCLAIMER: The job description above is not designed to cover or contain a comprehensive listing of all activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change, or new ones may be assigned at any time with or without notice.

EOE

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