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Sr. CSR - Escalations Job details Posted 19 March 2024 Location Shoreview, MN 55126 Job type Permanent Reference 900628 Job description Job Title: Sr. CSR - Escalations Location: West Des Moines, IA/ Shoreview, MN Duration: 12 months contract with possible extension Rate - $25/hr. - $26/hr. Responsibilities: As a Senior Escalations Representative, responsibilities include verbal skills to de-escalate customers over the phone (expect 5 complex calls per day), while following policy & procedures to execute repetitive tasks. Support internal and external customers with inquiries and complaints regarding financial products and services. Seek ways to determine appropriate course of action, complete research steps to identify the issues, and process complex transactions online. Perform complex administrative and customer support tasks. Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian's platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals. Dexian's brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions. Visit https://dexian.com/ to learn more. Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status. Digital Intelligence Systems, LLC. is an Equal Opportunity Employer/Affirmative Action employer. It is our policy to provide equal opportunity to all applicants and to prohibit any discrimination because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or veteran status.