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POSITION PURPOSE: The Operations Specialist is responsible for providing administrative and technical support to the Director of Operations, members, officers, committees, and staff at the Minnesota Association of Professional Employees. Supervised by the Director of Operations, the Operations Specialist is held accountable for the following duties and responsibilities, articulated in no order of importance: data entry, event logistics, systems support, and other related tasks as assigned, including backup for the Administrative Specialist and Membership Database/Information Technology Specialist. DUTIES AND RESPONSIBILITIES: a. Data Entry: The Operations Specialist is responsible for performing data entry. Specific duties include: i. Entering new member information into UnionWare. ii. Processing batch materials within UnionWare. iii. Updating member information. iv. Entering and processing membership drop requests. v. Monitoring shared email accounts and forwarding appropriately. vi. Support Department goals to improve processes. b. Event Logistics: The Operations Specialist is charged with coordinating events. Specific duties include: i. Organizing various in-person meetings including the Board of Directors, Delegate Assembly, and other events. ii. Negotiate event contracts for approval by the Director of Operations. iii. Provides event attendees support for hotel stays, airline flights or other travel arrangements. iv. Managing and organizing Board materials, calendars and processes. v. Supporting on-site, in-person administration including, but not limited to, fielding phone calls, maintaining common areas, room set-up/take-down, meeting supplies, troubleshooting support for in-room technology. c. Systems Support: The Operations Specialist organizes and supports operations plans to modernize internal MAPE systems. Specific duties include: i. Discuss system changes with staff and the MAPE managed IT provider, prioritizing accessibility, ease of use, and data security. ii. Assist with the implementation of system changes, including support during the change or upgrade. iii. Mapping operational processes and identifying ways that technology can improve work processes, improve data accuracy, and work efficiency. d. Other Related Tasks: The Operations Specialist is expected to carry out other related responsibilities. Specific duties may include: i. Providing backup and support for the Administrative Specialist. ii. Providing backup and support for the Membership Database/Information Technology Specialist. iii. Editing and proofreading documents. iv. Interacting professionally with the public and members. v. Collaborating with MAPE staff as assigned. PERFORMANCE REVIEW: The performance of the Operations Specialist will be reviewed annually by the Operations Director. The purpose of the performance review will be twofold: (i) to agree to a set of concrete goals for the following year and (ii) to assess the extent to which the goals from the previous years have been achieved. Performance targets should be based on the responsibilities and duties articulated in this position description. N.B.: The goals and work activities listed in this position description are intended to describe the essential functions of the person or persons assigned to this job. They are not intended as an exhaustive list of all job duties, responsibilities, and requirements. All MAPE staff are prohibited from any involvement in MAPE local, regional, or statewide internal politics.