Job Information
Nuvance Health Guest Services Representative in Sharon, Connecticut
Guest Services Representative
Location: Sharon, CT, United States
Requisition ID: 50635
Salary Range: 16.00 - 26.83 HOURLY
Work Shift: Per Diem Position - Variable shifts from 7am to 8pm, including some weekends and holidays.
FT/PT/PD: Per Diem
Exempt/Non-Exempt: Non-Exempt
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Description
Summary:
The Guest Services Representative provides all customers with caring and personalized service when responding to all incoming and outgoing calls. Greets and directs visitors to their destination and is a resource for information and guidance. The Guest Services Representative works to create a helpful, positive first impression of the organization, and ensures the highest level of service excellence. Provides exceptional customer service with every interaction.
Responsibilities:
Operates multi-position console and other communication systems to process calls and ensures accurate and timely hospital communications are facilitated.
Provides exceptional customer service and answers all calls in a prompt and professional manner, utilizing the approved greeting.
Performs emergency procedures in a calm and timely manner answering emergency code calls within 2 rings. Uses the paging and announcement systems appropriately. Demonstrates a high sense of urgency when communicating with departments and physicians.
Acknowledges all guests entering the lobby with a sincere greeting, always projecting an approachable and professional image.
Maintains the privacy and confidentiality of all patients and guests.
Directs calls to the correct department and individual. Utilizes the provided web-based system when directing calls to a patient room.
Ensures department logs are up to date and accurate.
Able to prioritize tasks and work collaboratively with coworkers and leadership.
Capable of multi-tasking and working in an environment where interruptions cannot be controlled.
Responsible for remaining compliant, current and knowledgeable with department policies and procedures.
Demonstrates regular, reliable and predictable attendance.
Maintain and Model Nuvance Health Values.
Performs other duties as required.
Working Conditions:
Manual: significant manual skills/motor coord & finger dexterity
Occupational: Little or no potential for occupational risk
Physical Effort: Sedentary/light effort. May exert up to 10 lbs. force
Physical Environment: Generally pleasant working conditions
Company: Sharon Hospital
Org Unit: 1958
Department: Information Desk
Exempt: No
Salary Range: $17-19 Hourly, based off experience
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EOE, including disability/vets.
We will endeavor to make a reasonable accommodation to the known physical or mental limitations of a qualified applicant with a disability unless the accommodation would impose an undue hardship on the operation of our business. If you believe you require such assistance to complete this form or to participate in an interview, please contact Human Resources at 203-739-7330 (for reasonable accommodation requests only). Please provide all information requested to assure that you are considered for current or future opportunities.