Job Information
7 Cedars Resort Front Desk Agent in Sequim, Washington
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Be the first smile our guests see!* *7 Cedars Hotel is seeking friendly and outgoing Front Desk Agents to join our team (both full-time and part-time positions available!). Apply now! The Front Desk Agent is responsible for efficiently helping guests. The scope of responsibility will include, but not be limited to: guest services, reservations, safety and security of guests, cross training with housekeeping and filling in on an as need basis, gift shop/coffee shop and coordinating with other departments.
*Native American hiring preference for qualified candidates.
ESSENTIAL FUNCTIONS
- Make room reservations for guests (over the phone, in person, etc.)
- Greet and check guests in and out of the hotel.
- Prepare for guest(s) arrival and ensure all paperwork is in good order.
- Coordinate and communicate with all departments to meet guests' needs.
- Coordinate with Totem Rewards to ensure all guests are encouraged to participate in loyalty program.
- Assist with housekeeping and laundry duties as needed.
- Promote 7 Cedars Casino, Longhouse Market & Deli, Cedars at Dungeness, and other Resort/Jamestown S'Klallam Tribe properties to hotel guests.
- Assist guests with booking tours and excursions with business partners.
- Master Agilysys -Visual One and interface with Revenue Management (Luxe) for maximum utilization.
- Understand and maintain reputation management.
- Resolve guest conflicts and concerns while maintaining superior customer service.
- Follow all policies and regulations.
- Core competencies in current ADA and other regulatory expectations.
- Uphold and lead others in following 7 Cedars Resort's mission and values.
Perform miscellaneous duties as assigned.
QUALIFICATIONS
- 1-3 years in Hospitality field preferred.
- Casino knowledge preferred.
- Excellent verbal and written communication skills and ability to work collaboratively with hotel teams and guests.
- Ability to promote positive relationships with guests, clients, vendors and Resort teams.
- Strong organization, prioritization, and multi-tasking skills.
- Highly analytical thinking with demonstrated talent for identifying, scrutinizing, improving, and streamlining work processes.
- Strong knowledge of hospitality software.
Must be flexible with hours and days worked; mornings, nights, weekdays, weekends and Holidays.
*Why work for 7 Cedars? *
Located on the scenic Olympic Peninsula, resort properties include 7 Cedars Casino + Hotel, Cedars at Dungeness Golf Course, and the Longhouse Market & Deli. Our goal is to achieve success by delivering a fun, friendly, and personable experience, The 7 Cedars Resort Experience, to everyone!
We strive to provide a competitive and comprehensive benefits package for our employees. Full-time employees are eligible for health insurance (medical/dental/vision), paid vacation and sick time, 6 paid holidays plus 1 floating holiday, employer paid life insurance, wellness reimbursement programs, a shared leave program, and more!
All 7 Cedars employees enjoy free access to our employee assistance program, resort and local discounts including 50 cents/gallon off on fuel, 50% employee meals while on the clock and 20% otherwise, free golf, and the list goes on and on! All employees also have the option to join our 401K plan with no waiting period and a 4% company match, enroll in supplemental insurance, and have free access t