Job Information
SUNY Suffolk County Community College Assistant Director of Infrastructure Services in Selden, New York
SCCC REFERENCE #: 24-37
DATE: July 1, 2024
TITLE: Assistant Director of Infrastructure Services
CAMPUS: College
START DATE: ASAP
TYPE OF APPOINTMENT: Full Time
RANK: Assistant Director
POSITION DESCRIPTION:
Suffolk County Community College is an open admissions institution committed to serving a diverse student population in a variety of degree and career programs. It is the largest community college in the State University of New York (SUNY) system, enrolling more than 21,000 students at its three campuses in Selden, Brentwood, and Riverhead, as well as a Culinary Arts Center in downtown Riverhead.
Announcement is hereby made for a full-time, 12-month Assistant Director of Infrastructure Services position beginning immediately.
This is a Guild (Unit 4) position, and, as such, the salary and benefits for this position are determined according to the salary and benefits plan for the Guild of Administrative Officers.
The Assistant Director of Infrastructure Services will work with and lead a team responsible for the installation, configuration and maintenance of the Infrastructure for Suffolk County Community College. This team is also responsible for all services related to the phone system including voicemail, and call queues. Other responsibilities of the team include computer operations, management of the power systems sustaining the voice systems, management of the voice data center and virtual environment. In addition, the Assistant Director of Infrastructure Services will be expected to display a commitment to undergraduate and/or graduate education, and possess communication and interpersonal skills sufficient to work effectively with an increasingly diverse array of students and colleagues. The Assistant Director of Infrastructure Services will lead team members in the mission of the Department, the overall ITS structure and the college.
Job Description:
Assist the Administrative Director of Infrastructure Services by providing planning and status information on college infrastructure rooms and cabling, including recommendations for future growth in the convergence of voice, data and video networks to support new and growing academic incentives.
Oversee projects related to voice systems, cabling plant and emergency alerting as well as oversee the staff in these areas to ensure the systems remain relevant and meet the needs of the institution.
Maintain and report on day-to-day operations of the campus wiring closets including the coordination and review of upgrades, documentation of network infrastructure, and identification and analysis of equipment and electrical needs along with understanding the growth of the college’s educational network.
Oversee and assist with the installation and relocation of equipment supporting the network, and/or end-user equipment as directed including switches, routers, servers, telephones and digital signage on both the Academic and Administrative networks.
Planning and design of communications systems to include video conferencing, content delivery systems and emergency alerting systems.
Assist in trouble-shooting and repairing of college-wide telephone and network systems or devices.
Management of the power systems sustaining the voice systems.
Works with campus leaders and college leaders to ensure classrooms and office space needs are met in regard to connectivity, voice and delivery. Supervises staff as determined by the Administrative Director of Infrastructure Services.
Possess communication and interpersonal skills sufficient to work effectively with an increasingly diverse array of students and colleagues.
All other duties assigned by the Administrative Director of Infrastructure Services that relate to the needs of the department and/or the needs of the college.
This position may require some evening and weekend work.
Required Competencies:
o Ability to work well under pressure, have excellent customer service skills, and be able to work collegially and effectively in a team environment.
MINIMUM QUALIFICATIONS:
Required
Bachelor’s Degree in Technology or related field;
Three (3) years of professional experience supporting and maintaining Telecommunication systems with Voice Over Internet Protocol (VOIP) systems;
Three (3) years of supervisory experience;
Three (3) years of professional experience supporting and maintaining Networking systems.
Experience with Virtual Ware systems and demonstrated knowledge of implementation and maintaining systems.
Experience with project management and cabling plant and demonstrated skills in the subject area.
Preferred
Master’s degree within accepted technology field.
Five (5) years of experience in maintaining and administering VoIP systems.
Experience working in a Higher Education environment.
NON-DISCRIMINATION NOTICE:
Suffolk County Community College does not discriminate on the basis of race, color, religion, creed, sex, age, marital status, gender identity or expression, sexual orientation, familial status, pregnancy, predisposing genetic characteristics, equal pay compensation-sex, national origin, military or veteran status, domestic violence victim status, criminal conviction or disability in its admissions, programs and activities, or employment. This applies to all employees, students, applicants or other members of the College community (including, but not limited to, vendors and visitors). Grievance procedures are available to interested persons by contacting either of the Civil Rights Compliance Officers/Coordinators listed below. Retaliation against a person who files a complaint, serves as a witness, or assists or participates in the investigation of a complaint in any manner is strictly prohibited.
The following persons have been designated to handle inquiries regarding the College's non-discrimination polices:
Civil Rights Compliance Officers
Christina Vargas
Chief Diversity Officer/Title IX Coordinator
Ammerman Campus, NFL Bldg., Suite 230
533 College Road, Selden, New York 11784-2899
vargasc@sunysuffolk.edu
(631) 451-4950
or
Dionne Walker-Belgrave
Affirmative Action Officer/Deputy Title IX Coordinator
Ammerman Campus, NFL Bldg., Suite 230
533 College Road, Selden, New York 11784-2899
walkerd@sunysuffolk.edu
(631) 451-4051
In an emergency, contact Public Safety to make a report 24 hours a day/7 days a week by calling (631) 451-4242 or dialing 311 from any College phone.
Inquiries or complaints concerning alleged civil rights violations in the College’s education admissions, programs and activities may also be directed to:
Office for Civil Rights (OCR) – Enforcement Office
U.S. Department of Education
32 Old Slip, 26th Floor
New York, NY 10005-2500
Telephone: (646) 428-3800
Fax: (646) 428-3843
TDD: (877) 521-2172
Email: OCR.NewYork@ed.gov
Also see: https://wdcrobcolp01.ed.gov/CFAPPS/OCR/contactus.cfm
Inquiries or complaints concerning discrimination in employment practices may also be directed to:
NYS Division of Human Rights
Long Island (Suffolk)
New York State Office Building
250 Veterans Memorial Highway, Suite 2B-49
Hauppauge, NY 11788
Telephone: (631) 952-6434
TDD: (718) 741-8300
Email: InfoLongIsland@dhr.ny.gov
Also see: https://dhr.ny.gov/how-file-complaint
U.S. Equal Employment Opportunity Commission (EEOC)
New York District Office
33 Whitehall Street, 5th Floor
New York, NY 10004
Telephone: (800) 669-4000
Fax: (212) 336-3790
TTY: (800) 669-6820
ASL Video Phone: (844) 234-5122
Also see: https://www.eeoc.gov/field/newyork/charge.cfm
Suffolk County Community College is committed to fostering a diverse community of outstanding faculty, staff, and students, as well as ensuring equal opportunity and non-discrimination in employment, education, access to services, programs, and activities, including career and technical education opportunities.
A copy of the postsecondary career and technical education courses offered by the College is available and may be obtained on our website at: www.sunysuffolk.edu/explore-academics/college-catalog or by calling the Office of Admissions at 631-451-4000 to request a mailing.