Job Information
Amazon Sr. Technical Program Manager, Lead Management Services in Seattle, Washington
Description
Sales, Marketing and Global Services (SMGS)
AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.
Are you a customer-obsessed technical leader? Amazon Web Services (“AWS”) is looking for a results-driven and strategic Technical Program Manager (“TPM”) to join the fast-growing Digital Marketing Lead Management & Operations (“LMO”) team to help effectively drive the development of a confidential platform and set of natively built (“NAWS”) marketing automation services.
As a Sr. TPM, you will work closely with product and engineering to define greenfield service initiatives to help accelerate the global cloud business. You will act as a liaison between the customer and product teams, inform the product roadmap based on customer feedback and drive multiple teams (engineering, product, program) to execute on the vision. As the single-threaded owner, you are trusted to define strategy for an ownership area and operate with independence. You will work closely with marketing, sales, and engineering customers, understand their use cases, and dive deep on dependencies. You can influence and communicate with senior-level stakeholders and represent the point of view of the marketing organization. You possess a background in functional marketing and revenue operations, and are familiar with system architectures of commonly used marketing automation tools.
You can clearly articulate (verbally and in writing) complex problems or product features, tough trade-offs, and propose solutions to help your stakeholders understand. You are an excellent, customer-obsessed writer that generates communications that are easy to follow and structured in an intuitive way, allowing stakeholders and customers to quickly make decisions. This a unique role that will work closely with a diverse set of global, functional (i.e. Marketing, Sales, Revenue Operations, and Legal) stakeholders. You can lead without direct authority. The right candidate will possess a strong program management background, will have demonstrated experience leading large, complex development efforts with dependencies, and will have a well-rounded technical background. You must be able to thrive and succeed in an a fast-paced environment, and not be hindered by ambiguity or competing priorities. This means you are not only able to develop and drive high-level strategic initiatives, but can also roll up your sleeves, dig in and get the job done.
Key job responsibilities
In this role you will:
Utilize your background in Marketing and Revenue Operations to define the vision to adapt our services to new areas of the business.
Lead highly visible initiatives with global stakeholders and spread across multiple functional teams and revenue channels.
Work across Digital Marketing Product and Engineering teams to build systems that innovate on the customer experience and develop a vision for the long-term architecture for services.
Drive discovery to support highly strategic Marketing initiatives to accelerate growth for the global business.
Be responsible for diving deep into technical systems, including first part services, as well as third-party marketing and sales systems (i.e. Marketo, Salesforce, Adobe).
Define strategy, build, and execute roadmaps for the programs you own.
Use your strengths in problem solving, issue-resolution, and ability to multitask to deliver results.
About the team
Lead Management Operations is revolutionizing the way AWS Sales and Marketing interacts with customers. We’re building a complete revenue automation experience that streamlines and supports the way a customer moves through their purchasing journey. With a holistic and transactional data ingestion platform and extensible services, powered with Generative AI, LMO is innovating the way AWS helps its customers scale their business through the cloud. We’re hiring team members across the United States in Seattle, WA, Austin, TX, Arlington, VA, and New York City.
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Why AWS
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.
Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.
Mentorship and Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
We are open to hiring candidates to work out of one of the following locations:
Arlington, VA, USA | Austin, TX, USA | New York City, NY, USA | Seattle, WA, USA
Basic Qualifications
5+ years of technical product or program management experience
7+ years of working directly with engineering teams experience
Experience managing programs across cross functional teams, building processes and coordinating release schedules
Familiarity with marketing automation, customer relationship management, and revenue management products such as Marketo, Salesforce, and Adobe services.
Preferred Qualifications
5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience
Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules
Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $119,000/year in our lowest geographic market up to $231,400/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.