Think Beyond The Label Jobs

Now Brewing – Software Quality Analyst Lead, digital accessibility! #tobeapartner

From the beginning, Starbucks set out to be a different kind of company. One that not only

celebrates coffee and the rich tradition, but that also brings a feeling of connection. We are known for developing extraordinary leaders who share this passion and are guided by their service to others.

Starbucks is committed to diversity, inclusion, and accessibility in everything we do. These core values are fundamental to the way we do business and come through in the experiences we design for people – both in our coffeehouses and our digital products. This position contributes to Starbucks success by ensuring our digital products are accessible to all.

The Software Quality Assurance Lead, digital accessibility, needs to have strong accessibility testing knowledge, communication and interpersonal skills, deep functional and technical knowledge of digital accessibility requirements and implementation best practices. This role focuses on continuous feedback and accessibility improvements to digital products and services through effective collaboration with a variety of roles across Starbucks Technology.

As a Software Quality Assurance Lead, digital accessibility, you will:

· Work across the Starbucks Technology portfolio supporting accessibility testing in a wide range of initiatives

· Lead automated and manual testing of partner and customer facing digital products and services, whether applications or feature development, across a variety of platforms (web, mobile)

· Support digital accessibility growth within internal teams by leading defect reviews, providing mentorship/advice/recommendations, and providing training on Starbucks approach to digital accessibility, enterprise tools, and standard methodologies, enabling team expertise and ownership

Summary of Key Responsibilities

Responsibilities and essential job functions include but are not limited to the following:

Product Definition & Value

· Responsible for understanding business requirements, understanding digital accessibility trends and opportunities, problem solving and proposing solutions.

· Collaborate and support the digital accessibility team with office hours, authoring intranet content, evolving and integrating testing frameworks and techniques, authoring communication articles and leading training

· Support internal QA and QE/SDET teams providing expertise on enterprise tool usage and automation integration, how to interpret testing results, categorization, deduplicating and prioritizing defects

· Manage product planning through day-to-day collaboration and decision making with a cross-functional team including UX Design, engineers, QA, and business partners.

· Keeping internal project stories/tickets up to date.

· Identify opportunities to improve accessibility and usability using data.

Communication and Collaboration

· Develop and maintain team digital accessibility resources for internal digital teams.

· Serve as a subject matter expert for digital accessibility laws, standards, and guidelines.

· Lead digital accessibility QA program meetings to share best practices across multiple teams.

· Interact directly with business stakeholders to understand business challenges and requirements

· Present options/recommendations clearly and persuasively to support business stakeholder decisions

· Work with UX Design and engineering teams to understand, prioritize and document accessibility requirements.

Product Planning & Delivery

· Consult on new tools and processes to enable adherence and ease in achieving digital accessibility

· Log and triage defects, defect prioritization, and participate in defect reviews supporting development teams or 3 rd party vendors, advocating for digital accessibility remediation

· Integrate digital accessibility into iterative, agile development processes

· Identify and document accessibility tradeoffs as well as dependencies and constraints

· Perform validation of feature against stated goals; facilitate and/or perform user review/acceptance testing

· Effective communication of accessibility delivery milestones and progress

· Support accessibility roadmap creation on future initiatives.

Summary of Experience

Basic Qualifications

· Bachelor’s Degree in Computer Science, Information Technology, Business, or relevant field

· Strong understanding of WCAG and ARIA specification as well as knowledge of U.S. and international digital accessibility laws and standards.

· 5+ years of experience with evaluating and testing websites, web applications and mobile native applications for digital accessibility

· Detailed knowledge of a broad range of technologies:

o Accessibility on various platforms including Windows, MacOS, Android and iOS

o Video and other digital media

o PDF and other document standards

· Strong knowledge of manual and automated accessibility testing tools, resources, and testing frameworks (axe, Wave, color/contrast, etc.)

· Knowledge of testing best practices and approaches for custom developed and commercial digital applications and services

· Knowledge of test management processes, both functional and non-functional test planning and execution, version control and defect tracking methods using associated tools, i.e. Jira or similar

· Hands on knowledge of assistive technology (i.e. screen readers, magnifiers, alternative input, etc.)

Preferred Qualifications

· Knowledge of technologies including but not limited to: (Familiarity of these languages/specifications are nice to have but not mandatory)

o HTML 4 and 5

o CSS 2 and 3

o JavaScript Libraries

o React and React Native, Angular, SwiftUI, etc.

· Familiarity with Figma (or other design and prototyping platform), Miro, Confluence.

· Ability to guide and coach colleagues in one on one, small group, or large forum environments

· Detailed and results-oriented, able to analyze data to justify accessibility decisions and apply key learnings.

· Ability to apply knowledge of business principles and practices to achieve successful outcomes in cross-functional projects and activities

· Experience working with Voluntary Product Accessibility Templates (VPATs) is a plus

· Strong verbal and written communications skills

· Consistently uses communications skills to influence outcomes within a known skill set

· Ability to balance multiple priorities and meet deadlines with great attention to detail

We’d love to hear from people with:

· Digital accessibility and assistive technology experience

· Creativity and willingness to question how we can do things better

· A passion for ensuring accessibility and inclusivity for all

Join us and be part of something bigger. Apply today!

As a Starbucks partner, you (and your family) will have access to medical, dental, vision, basic and supplemental life insurance, and other voluntary insurance benefits. Partners have access to short-term and long-term disability, paid parental leave, family expansion reimbursement, paid vacation from date of hire*, sick time (accrued at 1 hour for every 25 hours worked), eight paid holidays, and two personal days per year. Starbucks also offers eligible partners participation in a 401(k) retirement plan with employer match, a discounted company stock program (S.I.P.), Starbucks equity program (Bean Stock), incentivized emergency savings, and financial well-being tools. Additionally, Starbucks offers 100% upfront tuition coverage for a first-time bachelor’s degree through Arizona State University’s online program via the Starbucks College Achievement Plan, student loan management resources, and access to other educational opportunities. You will also have access to backup care and DACA reimbursement. Starbucks will comply with any applicable state and local laws regarding employee leave benefits, including, but not limited to providing time off pursuant to the Colorado Healthy Families and Workplaces Act, and in accordance with its plans and policies. This list is subject to change depending on collective bargaining in locations where partners have a certified bargaining representative. For additional information regarding partner perks and more detailed information about benefits, go to starbucksbenefits.com (file:///C:/Users/rofunk/AppData/Local/Microsoft/Windows/INetCache/Content.Outlook/EHRXPAYM/starbucksbenefits.com) . *If you are working in CA, CO, IL, LA, ME, MA, NE, ND or RI, you will accrue vacation up to a maximum of 120 hours (190 in CA) for roles below director and 200 hours (316 in CA) for roles at director or above. For roles in other states, you will be granted vacation time starting at 120 hours annually for roles below director and 200 hours annually for roles director and above.

The actual base pay offered to the successful candidate will be based on multiple factors, including but not limited to job-related knowledge/skills, experience, geographical location, and internal equity. At Starbucks, it is not typical for an individual to be hired at the high end of the range for their role, and compensation decisions are dependent upon the facts and circumstances of each position and candidate.

If you live in the greater Seattle area, we offer a flexible workplace that allows for hybrid work. Partners can work remotely up to two days per week.

Join us and inspire with every cup. Apply today!

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, physical or mental disability, sexual orientation, marital status, military or veteran status, gender identity and expression, genetic information, or any other factor protected by law.

We are committed to creating a diverse and welcoming workplace that includes partners with diverse backgrounds and experiences. We believe that enables us to better meet our mission and values while serving customers throughout our global communities. People of color, women, LGBTQIA+, veterans and persons with disabilities are encouraged to apply.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal state and local ordinances. Starbucks Corporation is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at applicantaccommodation@starbucks.com .