Job Information
COMPASS HOUSING ALLIANCE Program Assistant at Day Social Services in Seattle, Washington
At Compass, EVERYONE DESERVES A HOME.
Why Compass? Working for Compass is a way to make real, positive change in people's lives.
Compass Housing Alliance believes that everyone deserves stability, growth, and community and that can only be fulfilled when everyone has safe, affordable housing. Whether we work in direct service or in support of the mission in administration and operations, we're all seeking to better our community. We're looking to welcome people to our team that are passionate, skilled, and enjoy a little light-heartedness in their work environment. We recognize the value that different perspectives and cultures bring to the organization and consider the diversity of staff, guests, residents, and community partners to be an important asset.
Operating at 15+ locations in Auburn, Renton, Seattle and Shoreline.
ABOUT THE POSITION: The Program Assistant is responsible for engaging guests in a direct social service program. They create a safe and welcoming space to greet and engage with guests to determine appropriate supports. Time is divided among direct service, operations, and administrative responsibilities to ensure the efficient and effective operation of the program. The Program Assistant offers information and referrals in addition to distributing applicable supplies and services such as mail, hygiene items, laundry, food, etc. They provide problem solving and crisis interventions. The Assistant monitors the comings and goings of guests and follows safety/emergency procedures as necessary. This is a unionized position, represented by Local 8 of the Office and Professional Employees International Union (OPEIU)..
ABOUT THE PROGRAM: Compass Day Services includes the Client Services Office (CSO), the Hygiene Center, and the Day Services Center. The Day Center offers comfort and stability to those in need. People can seek refuge, meals, and basic services, as well as connect with housing navigation support, case management, mental health counseling, and nursing services. The Hygiene Center offers individuals experiencing homelessness a place to use the restroom, take a hot shower, and do a load of laundry. The CSO provides free mail services for individuals who are housing insecure.
LOCATION: *Pioneer Square Neighborhood (Seattle, WA) *REPORTS TO: *Program Coordinator *FLSA STATUS: *Non-Exempt *SCHEDULE: *Monday-Friday 8:30am-4:30pm & Saturday 8am-12pm; with weekly staff meetings Thursday at 2pm *MEAL PERIOD: Paid (30-minutes)* SALARY RANGE: $21.22 per hour (Level 1) * Level 2: 2.5% increase after a consecutive year of employment FULL TIME BENEFITS INCLUDE:** Unlimited Orca Transportation Pass, Medical/Prescription/Vision, Dental, $500 Health Flexible Spending Account 4 Weeks of Paid Time Off (PTO) & 11 Paid Holidays, Retirement Plan, Employee Assistance Program.
QUALIFICATIONS:
• A minimum of 1-year demonstrated customer service experience, required. • Proficiency in Microsoft Office Suite including Word, Excel, Outlook, and Internet technologies, required. • At least 1-year of work experience in a social/human service setting, desired. • Awareness and/or training around issues of equity, intersectionality, and belonging. • Current WA State Food Handlers Permit, desired (If not current, will be sponsored within 1-month of hire). • Familiarity with topics of housing instability, mental health, substance use, sexual assault, and/or domestic/partner violence, desired. Experience working in an environment w