Job Information
Abbott Construction LLC IT Help Desk Technician in Seattle, Washington
Description At Abbott, it's all about providing an exceptional experience - for our clients, our construction partners and most importantly, our employees. Our team is made up of talented professionals who fully embrace the company's brand pillars of stewardship, collaboration, and integrity. They are respectful, hardworking individuals who take pride in what they do and in helping others achieve their goals. In addition, Abbott's size, combined with the versatile talents of our team, gives us the unique ability to adapt resources and approaches based on specific needs. This flexibility not only enables us to stand out from the crowd by being a responsive business partner who can quickly adjust to any situation, but also offer diverse and rewarding opportunities to our employees. The IT Help Desk Technician is responsible for providing technical assistance related to computer systems, mobile devices, and peripherals for both hardware and software issues to a wide range of end-users. This position is also responsible for provisioning laptops and mobile devices for deployment and processing help desk requests or escalating tickets as needed. Duties Resolve assigned help desk tickets in a timely manner. Provide phone, email and in person support and training to end-users as required. Maintain clear documentation of resolutions and end-user interaction. Provision and deploy laptops, mobile devices, and printers. Install or upgrade desktop software as needed. Process Tier 1 requests related to end-user account maintenance. Manage laptop and mobile device RMA process with Abbott selected vendors. Provide application service support (SharePoint, Teams and other MS services). Job site IT equipment deployment & demobilization; work with jobsite teams to select the most appropriate IT resources, and at the end create plan for removing devices and services. Provide new employee IT orientation. Maintain Active Directory user information. Maintain a response and resolution time in line with Abbott's SLA expectations. Participate in the coordination of all departments and all regions in regard to implementing events, planned software installations, job site deployments and other IT related endeavors. Support and demonstrate the core values and expectations of Abbott Construction for customer support and satisfaction. Access software updates, drivers, knowledge bases, and FAQ's resources to assist with end users' issues. Required Skills Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, and other office procedures and terminology. Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. Qualifications Experience troubleshooting hardware and software workstation issues in an Office 365 environment. Experience with mobile device (iPad, iPhone, etc.) hardware and software troubleshooting. Experience with help desk ticket system preferred. Experience with SharePoint, MS Forms and PDQ a plus. The hourly rate for this position is $21.00 to $26.00.This position is eligible for a target bonus. Benefits:The Company offers the following benefits for this position, subject to applicable eligibility requirements: Medical Insurance, Dental Insurance, Vision Insurance, Health Savings Account, Healthcare Flexible Spending Account, Dependent Care Flexible Spending Account, 401(k) retirement plan with employer match, Life & AD&D Insurance, Long-term Disability Insurance, Short-term Disability Insurance, Critical Illness Insurance, Accident Insurance, Hospital Indem