Job Information
University of Washington END DEVICE SUPPORT LEAD in Seattle, Washington
Req #: 243855
Department: UW MEDICINE IT SERVICES
Appointing Department Web Address: http://uwmits_hires.uwmedicine.org/
Job Location Detail: Primary work location is in Seattle, WA at Harborview Medical Center
Posting Date: 02/25/2025
Closing Info: Closes On 03/04/2025
Salary: $9,209 - $11,128 per month
Limited Recruitment: Open to Department employees only
Shift: First Shift
Notes: As a UW employee, you will enjoy generous benefits and work/life programs. For a complete description of our benefits for this position, click here.
UW MEDICINE IT SERVICES has an outstanding job opportunity for a End Device Support Lead position.
PLEASE NOTE: This position is only open to current UW Medicine IT Services employees. WORK SCHEDULE
100% FTE – 40 hours per week
Day Shift – UW MEDICINE ITS SERVICES CORE HOURS ARE 08:00 – 17:00 (PST), Monday-Friday
Required participation in team on call schedule DEPARTMENT DESCRIPTION UW Medicine IT Services (ITS) is a shared services organization that supports all of UW Medicine. UW Medicine is comprised of Harborview Medical Center (HMC), UW Medical Center-Montlake Campus (UWMC-Montlake), UW Medical Center-Northwest Campus (UWMC-NW), Valley Medical Center (VMC), UW Medicine Primary Care (UWMPC), UW Physicians (UWP), UW School of Medicine (SOM), and Airlift Northwest (ALNW). ITS is responsible for the ongoing support and maintenance of the infrastructure and applications which support all these institutions, along with the implementation of new services and applications that are used to support and further the UW Medicine mission.
POSITION HIGHLIGHTS
Work location: Harborview Medical Center
Values-based work environment
Active departmental Equity, Diversity, and Inclusion Committee
15 days of vacation your first year – Also, 12 days of sick time, 1 personal holiday, and 11 paid holidays each year
100% matching, 100% immediately vesting 403(b) PRIMARY JOB RESPONSIBILITIES
Supporting the direction and priorities of the Supervisor by coordinating customer support and overseeing the operational activities and system administration, and ensuring standard services are meeting appropriate targets
Prioritizing and distributing the workload throughout the team, managing the day-to-day workflow, and reporting to the Supervisor the status of work assignments
Operating as the primary point of contact for stakeholder groups and ensuring a highly available, highly secure, highly reliable, and easy-to-use distributed end device environment
Providing a point of escalation for operational and other service issues
Identifying and proposing service management improvements
Providing advice, coaching, and mentorship to team on work techniques, best practices, and operational expertise
Serving as the Supervisor’s delegate to represent the team to customers, project managers, technical leadership, and organizational management REQUIREMENTS
Bachelor’s degree in Computer Science, Information Technology, Business Administration, or related field or equivalent combination of education/experience
5+ years’ experience must include the following:
4+ years progressively responsible experience in analysis, installation, configuration, maintenance, and troubleshooting of workstations, system software, drivers, and thin clients in support of end user computing devices
1+ year(s) of formal mentorship for technology professionals
3+ years professional experience in complex information systems environments
Knowledge of local and wide area networks technologies
Knowledge of network protocols such as TCP/IP and SNMP
Experience developing and implementing distributed network file sharing and print services
Demonstrated experience leading teams in environments utilizing Microsoft products and tools
Experience in End Device Management tools such as Microsoft SCCM and other tools
Demonstrated experience in developing and improving workflow procedures for emerging technologies
Proficiency with ITIL (IT Infrastructure Library) Framework
Demonstrated hands-on experience training others in end device hardware and software support experience
Demonstrated experience managing relationships with hardware and software vendors
Demonstrated experience leading small to large scale IT projects
Demonstrated knowledge supporting the Microsoft suite of application software ABOUT UW MEDICINE – WHERE YOUR IMPACT GOES FURTHER UW Medicine is Washington’s only health system that includes a top-rated medical school and an internationally recognized research center. UW Medicine’s mission is to improve the health of the public by advancing medical knowledge, providing outstanding primary and specialty care to the people of the region, and preparing tomorrow’s physicians, scientists and other health professionals.
All across UW Medicine, our employees collaborate to perform the highest quality work with integrity and compassion and to create a respectful, welcoming environment where every patient, family, student and colleague is valued and honored. Nearly 29,000 healthcare professionals, researchers, and educators work in the UW Medicine family of organizations that includes: Harborview Medical Center, UW Medical Center - Montlake, UW Medical Center - Northwest, Valley Medical Center, UW Medicine Primary Care, UW Physicians, UW School of Medicine, and Airlift Northwest.
Become part of our team. (https://www.uwmedicine.org/jobs) Join our mission to make life healthier for everyone in our community.
University of Washington is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, religion, color, national origin, sexual orientation, gender identity, sex, age, protected veteran or disabled status, or genetic information.