Job Information
Nordstrom Director of Operations - Asset Protection Store Execution in Seattle, Washington
Job Description
The Director of Asset Protection Operations will lead, develop, prioritize and implement cross functional initiatives that support organizational strategies across business units of Stores, Supply Chain and Corporate Offices. This business leader will be a collaborative change agent, recommending and influencing program and process improvement to drive productivity, produce and achieve KPI benchmarks, accomplish departmental goals and ultimately support reduced shrink . The ideal candidate will be a self-starter with strong attention to detail, with the ability to work in a fast-paced, ambiguous environment. The drive and capability to shape a new business group strategy and foster ideas and solutions is necessary.
This position will be responsible for National Asset Protection Technology, Systems, Training and Program Management ensuring all initiatives meet the business objective , timeline and operate within the established budget.
KEY RESPONSIBILITIES:
Business Leadership
Develop and implement strategies that leverage current loss prevention industry best practices. Work with business leaders and key stakeholders through execution of strategies to monitor impact and adjust plans accordingly.
Leads AP team in developing and implementing business strategy and security processes throughout the organization to reduce risks, respond to incidents, and limit exposure and liability in financial, physical, personal, and reputational risk.
Engage in continuous planning cycle to drive next wave planning while keeping pulse on execution and stepping into execution where uniquely required . Anticipate future business changes and challenges and proactively develop new or revised solutions. Enable and drive transformational change to further Nordstrom's success.
Participate in large, cross-functional initiatives by serving as a subject matter expert for Asset Protection programs across the company . Perform deep-dives and root cause analysis to answer business questions.
Shrink Reduction
Supports strategy for YoY shrink reductions.
Responsible for the cross functional support for shrink reduction tactics.
Develop strategies for the annual strategic business plan goals and objectives . Monitor performance in meeting the goals and objectives . Define tactical business plans for department. Monitors performance in meeting goal and objectives
Provide independent, enterprise-wide dashboard reports on a set frequency ( e.g. quarterly) Provide a collective overview and picture on the effectiveness of the strategy and whether the current objectives are being achieved. Identify opportunities to enhance and strengthen the shrink and risk response strategy and regularly share results with executive leadership.
Manage multiple complex projects concurrently for shrink improvement with responsibility for ensuring results are integrated effectively into the business plan .
Take a proactive approach to innovate, develop, implement, and manage programs to reduce shrink, including preventing and detecting issues of theft and dishonesty, that meet both existing and future need
AP Technology and Systems Support
Oversee the support deployment of state-of-the-art technology solutions and innovative Asset Protection management standards to safeguard Nordstrom assets.
Support company NSO, remodel and/or location closing process, establishing plans and build out for physical security, technology, merchandise protection and training support.
Directs and manages company Civil Recovery Program.
Leads all physical security programs and systems – i.e. Card Access and Burglary Alarm Systems.
People Development
Build and maintain strong, collaborative relationships with Corporate partners in Legal, Compliance, Finance, Technology, HR as well as Field Leaders in Operations, HR and Loss Prevention.
Act as a courageous communicator and collaborator with peers, managers, and directors to support and make decisions on strategic initiatives and projects. Sets direction for and coaches’ partners to achieve results; establishes clear expectations, tactics and timelines for assigned projects.
Empower a team of project managers who are deployed to various programs with accountability and ownership. Provide clarity around priorities and goals and resource as needed and prioritized by the business objectives .
Coach, mentor, and provide feedback to build high-performing team with diverse backgrounds, perspectives, and experience.
AP Training Program
Responsible for all elements of AP training program, agent release process, annual compliance and field execution.
Oversee the NPD process, incident review and quarterly business recap.
Responsible for drafting all AP Policy and Procedures and managing national compliance.
LEADERSHIP COMPETENCIES :
Customer Focus: Builds strong customer relationships and delivers customer-centric solutions.
Decision Quality: Makes sound and timely decisions that keep the organization moving forward
Communicates Effectively: Develops and delivers a variety of communication methods that convey a clear understanding of the unique needs of different audiences .
Has Courage: Steps up to address difficult issues by saying what needs to be said.
Strategic Mindset: Sees ahead to future possibilities and translates them into competitive strategies
FUNCTIONAL COMPETENCIES:
Manages Complexity: Makes sense of complex information and evaluates different solutions to effectively solve problems
Drives Results: Persists in accomplishing objectives , even under tough circumstances. Has a track record of successfully achieving priorities.
Develops People : Develops people to meet both their career goals and the organization’s goals.
QUALIFICATIONS:
A Bachelor's degree or equivalent experience in Criminal Justice or related field
15+ years of overall Asset Protection business experience
8-10 years’ experience in managing Corporate Asset Protection, programs and leading a team.
High-level strategic, operational, and interpersonal skills demonstrating broad expertise in loss prevention and organized retail crime
Expertise in Asset Protection strategy development, best practices including internal and external shrinkage controls and security systems technology.
Proven ability to identify , define, and resolve problems that are often non-conforming and without clear precedent
Skilled in risk management, business risk analysis and making complex business/risk trade-off recommendations and decisions.
Highly analytical and capable of managing programs through metrics.
Hands on, results driven with strong project management skills.
Excellent leadership, teamwork and collaboration skills.
We’ve got you covered…
Our employees are our most important asset and that’s reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including:
Medical/Vision, Dental, Retirement and Paid Time Away
Life Insurance and Disability
Merchandise Discount and EAP Resources
A few more important points...
The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.
Nordstrom will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com .
© 2022 Nordstrom, Inc
Current Nordstrom employees: To apply, log into Workday, click the Careers button and then click Find Jobs.
Pay Range Details
The pay range(s) below are provided in compliance with state specific laws. Pay ranges may be different in other locations.
Washington: $150,000 - $245,000 Annually
This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Learn more in the Nordstrom Benefits Overview by copying and pasting the following URL into your browser: https://careers.nordstrom.com/pdfs/Ben_Overview_20-21.pdf
About Us
We’re a fast-moving fashion company that started as a shoe store in 1901. This heritage of service is the foundation we’re building on as we provide convenience and true connection for our customers. We empower our people to be innovative, creative and focused on providing the best service to our customers. Through it all, we remain committed to leaving the world better than we found it.
Whether you’re a genius engineer, a phenomenal salesperson or a supply chain pro, we invite you to bring your unique talents and join our team. We reward great work, promote from within and celebrate diversity.
CUSTOMER OBSESSEDWe strive to know our customers better than anyone else. We listen, anticipate, build trust and move with speed to deliver on their needs.
OWNERS AT HEARTWe treat every interaction as an opportunity to make an impact and deliver excellence.
CURIOUS AND EVER CHANGINGWe approach problems with curiosity and create solutions. We unlock potential to be bold, think big and inspire innovation.
HERE TO WINWe’re committed to delivering results, both today and tomorrow. We win as a team by supporting and challenging one another to be better every day.
WE EXTEND OURSELVESWe treat each other with respect and kindness. We do the small things that make a big difference. We create a welcoming environment, helping people feel connected, valued and part of one community.
Come on! Join us!