Job Information
Trace Systems Inc Data Collection Specialist in Scott AFB, Illinois
Overview:
Job Title: Data Collection Specialist
Job Location : Scott AFB, IL
Job Responsibilities:
The Data Collection Specialist (DCS) team contributes to the overall success of the DISA Global Operations Center (DGOC) mission by applying mathematical or statistical theory and methods to collect, organize, interpret and summarize data and provide usable information in support of Global Solutions Management-Operations (GSM-O) II contract requirements.
Primary Responsibilities:
Monitor, report, and train personnel on contractual performance standards and trouble ticket lifecycle management for a 24/7 Operations Center.
Collaborate with the network operations team and the other internal/external functional areas to ensure functional processes and procedures are monitored and adhered to.
Ensure efficiency by analyzing and identifying areas of improvement and then developing process changes that enable the team to attain integrated outcomes that are effective.
Identify and mitigate risks by reporting issues that may impact contractual compliance directly to operations team leadership.
Enforce business practices by ensuring ticket queues are monitored, updated, and analyzed to validate that the next actions are clear and concise to ensure contract performance goals are met.
Receive ad-hoc requests from multiple entities and provide timely responses back to requestor.
Utilize report data to identify and correct non-compliant actions.
Review and validate tickets are following published processes to include templates, notifications, and updating timelines.
Support new hire orientation and provide training support to all team members or contractual requirements.
Minimum Qualifications:
Active, in-Scope US government issuedSecretclearance.
Due to the nature of the work and US Government required, US Citizenship is required.
High school diploma or equivalent and 3-5 years of relevant experience
Moderate understanding of IT ticketing processes and applications
Moderate understanding of Data Analytics
Desired Qualifications:
- ITIL 4 Certification
Education:
- High school diploma or equivalent
Trace Systems
Trace Systems Inc. was founded to support and defend our nation's security interests at home and abroad–– whenever and wherever. We provide enterprise IT, engineering, full life-cycle communications, cybersecurity, cloud and virtualization services and solutions to the United States Department of Defense and other federal agencies.
To Apply: We invite you to put your talents to work by joining a growing team of dynamic professionals here at Trace Systems! Be part of a culture at our leading-edge company where you can achieve great things while fostering a satisfying and rewarding career progression. To learn more about our current openings, text ‘tracejobs’ to 97211 or apply directly through our website at: www.tracesystems.com.#jointracesystems
Trace Systems is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, disability, veteran status, national origin, sexual orientation, gender identity, pregnancy, genetic information, or any other characteristic protected by law.
Job ID 2024-5955