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Job Title: Operations Specialist Location: Sartell, MN - Onsite Type: 1-yearContract with posibility of hire Hours: 8:00 AM - 5:00 PM Pay: $20 an hour Position Overview Beacon Hill's client is seeking an Operations Specialist to perform operational tasks to support the transportation needs of customers and carriers. This role emphasizes data integrity, quality, and efficiency. The Operations Specialist will support specific customers, vertical segments, or centralized operations centers by executing various operational duties and ensuring smooth, timely coordination. This is an exciting 1-year contract position that has possibility for hire that is onsite in Sartell, MN. Key Responsibilities

• Execute tasks focusing on quality and efficiency, including providing shipment information, creating orders, activating shipments, building and assigning loads, scheduling appointments, tracking and tracing shipments, entering events, and invoicing in line with office policies and SOPs.
• Monitor task boards and assigned email accounts to respond to customer and carrier requests promptly.
• Document events accurately, using knowledge from SOPs and past experience. Escalate issues as needed following defined procedures.
• Follow up on customer or carrier requests to ensure complete satisfaction.
• Validate load data accuracy in systems according to customer standards.
• Other duties as assigned, based on team and/or country-specific needs.

Qualifications Required

• High school diploma or GED
• Previous customer service experience

Preferred

• Bachelor's degree from an accredited institution
• Basic proficiency in Microsoft Office Suite
• Experience in a call center or similar customer service environment
• Strong communication, prioritization, and time management skills
• Attention to detail and accuracy in previous roles
• Commitment to a diverse and inclusive work environment

If you're interested in joining a dynamic and growing company, apply today to become part of the team in Sartell, MN! Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply. California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. If you would like to complete our voluntary self-identification form, please click here or copy and paste the following link into an open window in your browser: https://jobs.beaconhillstaffing.com/eeoc/ Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records. Company Profile: Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement. Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs. Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.bhsg.com . Benefits Information: Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those hat meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings. We look forward to working with you. Beacon Hill. Employing the Future (TM)