Job Information
Live Nation Field IT Manager in Sao Paulo, Brazil
Job Summary:
THE TEAM
The Technology team is part of a group of shared services that supports everything from the ticket sales operation to fans, through technical support to internal employees, to the management of key projects and integrations aimed at delivering value and sustainability of the business.
Our focus is on enabling new solutions to improve the fan experience, supported by the 'Fan First' mentality by bringing more reliability and reducing friction throughout customer lifecycle.
Autonomy, efficiency, bias for action, adaptability, and commitment are the key factors for success in this department, and they guarantee the delivery of innovative and reliable services.
THE ROLE
The Field IT Manager will support the Ticketing and Field Operations by delivering the technology solutions for venues, festivals, stadiums, boxoffices and driving continuous process improvement for our team and partners.
We are looking for a highly motivated and organized individual to be a critical part of driving ticketing operations in the organization. This role will be responsible for working with stakeholders and cross-departamental partners to establish clear future vision in supporting a wide range of products, peripherals and Ticketmaster proprietary software you will need to be technically focused and customer-centric.
Outside of the day-to-day norm the Field IT Manager might work onsite at venues in a pressurized but enjoyable environment of concerts, sporting events and festivals to support a wide range of hardware and software solutions that provides fans with a seamless and enjoyable experience attending Live events.
WHAT THIS ROLE WILL DO
Advise internal clients on Ticketmaster’s best practices and procedures for ticketing operations, security and technology.
Design and implement venue access control integration and 3rd party integrations
Lead Field IT support team and support them on daily basis needs
Diagnosing and remediation of client issues both remotely and on-site.
Track and maintain technology assets using Ticketmaster’s asset management software.
Management of software, network, integration and hardware upgrades with clients and third-party providers.
Support operational solutions of department and cross-department partners, striving to continuously improve the overall efficiency and service level
Define, manage, and deliver solutions by implementing new technologies and system integrations, coordinating activities and delivery across multiple, related projects that span technology and operational teams
Optimize workflow and cross-department engagements
Enable swift conflict resolution and escalation across teams if necessary
Show a bias toward action and build and maintain relationships with stakeholders
Support the installation and support of Ticketmaster proprietary software and hardware e.g. Ticket printers, Handheld Devices and Point of Sale
Manage the installation of software, firmware to ensure devices are up to date
Manage the upgrading and replacing hardware and software as and when required
Configuring and testing of the above said hardware and software
Diagnosing and remediation of issues and problems both remotely and on-site
Raising incidents and updating incident management software
Tracking Assets and updating asset management software
Minimise incidents and service distribution by providing proactive support and maintenance
Coordinating and liaising with clients prior to attendance and installations
Working with third party providers and contractors often in a lead capacity
Provide on-site end user training and demonstration of Ticketmaster products
Updating and maintaining technical and operational documentation
Communicating and collaborating with multiple teams and clients
Following best practices and procedures ensuring standards are maintained
Maintain an understanding of all TM and LN products usage and functionality
WHAT THIS PERSON WILL BRING
University degree or similar higher education, in Information Technology, Engineering, Computer Science or related field
Experience working in Ticketing or the Entertainment industry
Minimum of 5 years overall IT experience and minimum 2 years of experience in a similar role
Proven track record of successful delivery of complex IT projects
Fluent in English
Fluent in Spanish is a plus
Salesforce experience is a plus
Proficient in MS Office (Excel, Word, PowerPoint) and using project management tools such as JIRA and Asana
Works effectively on a team and partners with cross-functional teams to deliver key results
Strong interpersonal, written, and verbal communication skills with an ability to effectively collaborate with diverse groups
Excellent organizational skills with an eye for detail
Problem-solving and critical thinking skills
The ability to objectively assess processes, recommend improvements and implement based on direction and goals
LIFE AT TICKETMASTER
We are proud to be a part of Live Nation Entertainment, the world’s largest live entertainment company.
Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world’s largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision.
We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you’re passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.
Our work is guided by our values:
Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.
Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a team.
Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent.
Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive.
EQUAL OPPORTUNITIES
We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It's talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.
About Us
Recognized three years in a row by Great Place to Work® and named one of People Magazine’s top 50 Companies that Care, Live Nation Entertainment is the global leader in live entertainment and ticketing. Our world-class portfolio reaches all aspects of the live event and ticketing industry, from ground-breaking software in Ticketmaster, mix of legendary venues and restaurants in House of Blues, production leaders in Concerts, exceptional brand partnerships in Media & Sponsorship, and unparalleled team of artist managers in Artist Nation supported by diverse professionals in all facets of Corporate operations.
We recognize that our most important assets are our employees, the rock stars who keep the live experience going. Generous vacation, healthcare, and retirement benefits are just some of the great perks we offer to support our global workforce of more than 38,000. For any stage in your career, our many unique benefit programs are designed to help you live life to the fullest. We offer student loan repayment to support recent grads, six months of paid caregiver leave to support new parents, perks like Roadie Babies (bring your little ones & a caretaker along with you on work trips) and Music @ Home (stipend to cultivate your little ones’ music interest), and tuition reimbursement to fuel your ongoing professional development. Plus, working for the world's largest live event and ticketing company means you'll have access to free concerts, festivals, sports games, and more through our exclusive employee ticket concierge.
There is no bigger stage for your career. See what your future looks like at Live Nation Entertainment.