Job Information
Cedars-Sinai Patient Liaison - Gastroenterology (Santa Monica) in Santa Monica, California
Job Description
The Patient Liaison provides efficient, personalized, high-level services to patients to facilitate access to all institutional clinical services and ensure a positive patient/client experience. Serves as a designated patient and client navigator, ensuring timely access to services and providing information and resources to constituents of the program(s). Stays current on Cedars-Sinai specialty services and provides that information to the patient, assists with medical record requests, paperwork, appointment/test/procedure scheduling and follow-up, and provides value-added personalized high touch services to ensure satisfaction.
Job Duties and Responsibilities:
Serves as liaison between Cedars-Sinai specialty programs, patients, clients and vendors.
Handles the care journey for patients, including but not limited to, ensuring patients obtain copies of medical reports, physician instructions, follow-up appointments etc.
Provides patients with details on their care plans, ensures timely scheduling of clinical appointments and arranges for all services that support the delivery of high-quality, patient-centric care.
Partners with CS International in serving international patient needs.
Coordinates with health plans, clients, and patients to ensure appropriate coverage and authorization for rendered services.
Collaborates with clinical team members to ensure the efficient patient experience.
Has proven understanding of operational workflows and provides coverage when needed.
Qualifications
Education:
High school diploma or GED required. Bachelor's degree preferred.
Experience:
Two (2) years of experience functioning in a concierge/liaison role preferred. Three (3) years of experience working in a health system preferred.
About Us
Cedars-Sinai is a leader in providing high-quality healthcare encompassing primary care, specialized medicine and research. Since 1902, Cedars-Sinai has evolved to meet the needs of one of the most diverse regions in the nation, setting standards in quality and innovative patient care, research, teaching and community service. Today, Cedars- Sinai is known for its national leadership in transforming healthcare for the benefit of patients. Cedars-Sinai impacts the future of healthcare by developing new approaches to treatment and educating tomorrow's health professionals. Additionally, Cedars-Sinai demonstrates a commitment to the community through programs that improve the health of its most vulnerable residents.
About the Team
With a growing number of primary urgent and specialty care locations across Southern California, Cedars-Sinai’s medical network serves people near where they live. Delivering coordinated, compassionate healthcare you can join our network of clinicians and physicians to improve the healthcare people throughout Los Angeles and beyond.
Req ID : 3540
Working Title : Patient Liaison - Gastroenterology (Santa Monica)
Department : Santa Monica GI
Business Entity : Cedars-Sinai Medical Care Foundation
Job Category : Patient Services
Job Specialty : Patient Relations
Overtime Status : EXEMPT
Primary Shift : Day
Shift Duration : 8 hour
Base Pay : $28.52 - $44.21
Cedars-Sinai is an EEO employer. Cedars-Sinai does not unlawfully discriminate on the basis of the race, religion, color, national origin, citizenship, ancestry, physical or mental disability, legally protected medical condition (cancer-related or genetic characteristics or any genetic information), marital status, sex, gender, sexual orientation, gender identity, gender expression, pregnancy, age (40 or older), military and/or veteran status or any other basis protected by federal or state law.