Job Information
Staples SPP Retail Store Manager in Santa Clara, California
Staples is business to business. You’re what binds us together.
While you may know Staples as the world’s leading office supply company, Staples Promotional Products – a division of Staples – is a national leader in the promotional products industry. At Staples Promotional Products, we help customers build love for their brands with customized merchandise solutions. Whatever story they want to tell, connection they want to make, or goal they need to deliver, Staples Promo makes it easy to design promo experiences that create lasting impact. Join our winning team!
Store Location: 2788 San Tomas Expy, Santa Clara, CA 95051
Store Hours: 9:00am-5:00pm/Monday-Friday
What you’ll be doing:
Retail Store Manager is responsible for the daily operations of the store. Plans and coordinates sales, merchandising, scheduling. Ensures excellent customer service is provided. Provides outstanding customer service and acts as an on-site ambassador for Staples Promotional Products.
Manage and motivates store associates to increase sales and ensure efficiency
Ensure standards for quality customer service
Manage stock levels, make key decisions about stock control, place replenishment orders
Monitor sales figures, forecast future sales, provide reporting and identify ways to increase sales
Provide training, coaching and development to sales associates
Respond to customer complaints/comments
Processing online order returns
Maintain a well-stocked and visually pleasing store, merchandise the store on a regular basis, setting up displays, coordinating off site events
Complete store scheduling and assigning tasks
Open and close the store, monitor cash flow, balances EOD POST systems to ensure case draw and transactions are accurate
What you bring to the table:
Understanding Inventory and sales reporting
Product purchasing and sourcing
Experience with people management
Knowledge of retail store operations and inventory management
Ability to strategically merchandise product mix within a retail environment
Knowledge and ability to manage budgets
What's needed - Basic Qualifications
Bachelor's degree
Advanced computer skills with Microsoft Office, Word & Excel and P.O.S. systems
A minimum of 2 years previous supervisory experience in a retail environment
What's needed - Preferred Qualifications
- Previous promotional products industry experience
We Offer:
Inclusive culture with associate-led Business Resource Groups
Flexible PTO and Holiday Schedule (7 observed paid holidays)
Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more!
Staples is an Equal Opportunity Employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender idenity, sexual orientation, age, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.
For individuals with disabilities that need additional assistance at any point in the process, please call 1-888-490-4747 for more information.