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At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.

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Learn more on Life at Now blog (https://blogs.servicenow.com/category/life-at-now.html) and hear from our employees (https://www.youtube.com/playlist?list=PLtPPHGXv_JpmhypERyQKm5zO2Wd65QinB) about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Team

ServiceNow Digital Technology Operations is a team of talented and energetic individuals. They are responsible for the design, build, support, and operation of our critical internal business services. The Staff Analyst works across the enterprise to monitor, evaluate and drive improvement of IT Service Management (ITSM) practices within ServiceNow internal services.

Role

The ServiceNow Staff Analyst, Digital Technology ITSM Governance plays a key role in championing best practices and driving continual process improvements across the Digital Technology organization. They are responsible for developing policies and standards for ITSM, educating practitioners on best practice tools and techniques, and ensuring processes are being effectively managed.

What you get to do in this role:

• Develop and maintain IT service management policies, procedures, and standards.

• Drive process definition, re-engineering, improvement and gap analysis of current/to-be processes

• Ensure adherence with ITSM best practices and industry standards.

• Promote continuous process improvement practices through process metrics/KPIs, dashboards

• Assist in driving global service improvement programs.

• Provide guidance and support to IT service management practitioners.

• Develop and deliver employee training and awareness content

• A minimum of 8+ years related experience working in large, global, technology functions.

• A minimum of 5+ years experience with ITIL and ITSM processes

• ITIL v3 or v4 expert level certification.

• Experience developing training and awareness content

• Experience working with ServiceNow products and services.

• Strong analytical and problem-solving skills.

• Ability to work under pressure and meet deadlines.

• Ability to work independently and as part of a team.

For positions in the Bay Area, we offer a base pay of $106,900 - $187,100, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs (subject to eligibility requirements). Compensation is based on the geographic location in which the role is located, and is subject to change based on work location.

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here (https://www.servicenow.com/content/dam/servicenow-assets/public/en-us/doc-type/other-document/careers/new-world-of-work-personas.pdf) to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at talent.acquisition@servicenow.com for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here (https://www.servicenow.com/fraudulent-job-scams.html) to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site (https://www.servicenow.com/careers.html) .

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