Job Information
Anywhere Real Estate Desktop Support Technician in Santa Ana, California
The IT Depot Technician will oversee depot operations, ensuring the seamless fulfillment of all equipment requests, including onboarding and offboarding of employees and contractors, configuring and setting up equipment, preparing equipment for shipment, handling legal hold requests, and maintaining accurate asset management records, including disposal.
Duties and Responsibilities:
Equipment Requisition Fulfillment: Process equipment requisitions based on business needs, including new hire setups, termination arrangements, legal hold requests, and peripheral procurement.
Equipment Validation and Procurement: Verify and procure equipment based on availability from internal stock. Collaborate with the Procurement Department to secure additional equipment as needed.
Inventory Management and Audit Readiness: Maintain accurate and up-to-date inventory records of all equipment on hand. Ensure audit readiness by adhering to established inventory management procedures.
Hardware Audits and Troubleshooting: Participate in hardware audits to verify equipment status and identify any discrepancies. Perform hands-on troubleshooting, installation, and upgrades of hardware, software, and system configurations.
Asset Management System Updates: Ensure the asset management system is updated with accurate information for all equipment, including its current location, status (on hand, in transit, deployed, or pending disposal).
Equipment Deployment Preparation: Prepare, test, and configure equipment for deployment to ensure seamless integration and functionality.
Equipment Packaging and Shipment: Package and ship equipment efficiently using appropriate boxing, packing materials, and shipping methods.
Equipment Disposal: Lead all aspects of the disposal of end-of-life equipment in compliance with company policies and environmental regulations.
Qualifications:
Technical Skill Set:
Proven experience installing and maintaining Windows 10, Windows 11, MacOS X operating systems.
Familiarity with Active Directory, Azure Active Directory, InTune, Encryption (Bit Locker & FileVault), Ivanti, PowerShell, and ServiceNow is highly desirable.
Working knowledge of Windows Deployment Toolkit for Imaging.
Comprehensive technical understanding of laptop and desktop hardware & peripherals.
Hands-on experience in hardware troubleshooting and problem-solving.
Technical proficiency in printers and scanners.
Non-Technical Skill Set:
Demonstrated proficiency in Microsoft Word, Excel, PowerPoint, and Outlook.
Ability to create, edit, and format documents, spreadsheets, presentations, and emails.
Experience with integrating Microsoft Office applications to streamline workflows and enhance productivity.
Maintains a high level of initiative, dedication, and the ability to work effectively under pressure.
Demonstrates strong attention to detail and a commitment to accuracy.
Skilled in organizing tasks, prioritizing multiple demands, and adapting to changing priorities.
Exhibits effective time management skills to meet deadlines and achieve goals.
Communicates effectively with team members across departments and at all levels of the organization.
Proactively follows up on tasks and projects until completion, keeping stakeholders informed of progress and potential delays.
Manages expectations throughout the process by providing clear and consistent communication regarding status and timing.
Notifies customers, supervisors, and managers immediately if commitments may not be met.
Able to read and comprehend technical manuals, procedural documentation, and OEM guides.
Documents work performed to maintain clear records and facilitate future reference.
Possesses the physical ability to lift and bend with a maximum weight capacity of 50 pounds.
Additional Considerations:
A+ certification is preferred but not required.
Willingness to learn and adapt to new technologies and procedures.
Ability to work independently and as part of a team.
Strong problem-solving and analytical skills.
Excellent customer service orientation.
Anywhere Real Estate Inc. (http://www.anywhere.re/) (NYSE: HOUS) is on a mission to empower everyone’s next move. Home to some of the most recognized brands in real estate Better Homes and Gardens® Real Estate (https://www.bhgre.com/) , Century 21® (https://www.century21.com/) , Coldwell Banker® (https://www.coldwellbanker.com/) , Coldwell Banker Commercial® (https://www.cbcworldwide.com/) , Corcoran® (https://www.corcoran.com/) , ERA® (https://www.era.com/) , and Sotheby's International Realty® (https://www.sothebysrealty.com/eng)
The Anywhere portfolio includes franchise and brokerage operations as well as national title, settlement, and relocation companies and nationally scaled mortgage origination and underwriting joint ventures. Supporting approximately 1.5 million home transactions in 2021, Anywhere is focused on simplifying, digitizing and integrating the real estate transaction for all consumers, no matter where they may be in their home buying and selling journey. With innovative products and technology, Anywhere fuels the productivity of its approximately 196,200 independent sales agents in the US and approximately 136,400 independent sales agents in 118 other countries and territories.
At Anywhere Real Estate, diversity fuels success – for our company, for our employees, and for our industry. We strive to be a top destination for diverse talent, committed to creating a culture of belonging that empowers everyone’s next move. We pursue talent – strategic thinkers who are eager to always find a better way, relentlessly focus on talent, obsess about growth, and achieve exceptional results. We value diversity – respecting backgrounds, cultures, perspectives, and beliefs. We develop our diverse talent base – through increasing representation in executive key leadership roles with actions including mentorship programs and partnerships with real estate associations that promote diversity and inclusion. Read more about our company’s diversity, equity, and inclusion efforts in our annual Corporate Social Responsibility Report (https://assets.website-files.com/633f08923c4c519693723aa5/63f7690462db639dcd8b18de_Anywhere%20CSR%20Report%202022.pdf) .
You’ll find our commitment to diversity reflected in our achievements:
Recognized as one of the World’s Most Ethical Companies since 2011.
Anywhere has also been designated a Great Place to Work since 2019.
Recognized by Fortune as one of America’s Most Innovative Companies.
Honored by Forbes as one of the World’s Best Employers for Diversity and Top Female Friendly Companies.
With a diverse employee population, we know we will succeed together and move real estate to what’s next. We hope you’ll join us.