Job Information
Automation Anywhere, Inc. Sr. Business System Analyst (Salesforce) in San Jose, California
About Us:
Automation Anywhere is a leader in AI-powered process automation that puts AI to work across organizations. The company’s Automation Success Platform is powered with specialized AI, generative AI and offers process discovery, RPA, end-to-end process orchestration, document processing, and analytics, with a security and governance-first approach. Automation Anywhere empowers organizations worldwide to unleash productivity gains, drive innovation, improve customer service and accelerate business growth. The company is guided by its vision to fuel the future of work by unleashing human potential through AI-powered automation. Learn more at www.automationanywhere.com
Our opportunity:
Join our dynamic team as a Sr. Business System Analyst and become a key player in transforming our business objectives through the Salesforce platform. Collaborate with passionate stakeholders, expert Salesforce Architects/Leads, and top-notch Implementation Partners and Development teams to drive impactful solutions. You will take charge of project tracking, requirement gathering, solution design, and program management, ensuring our Salesforce initiatives are seamlessly executed. This role offers a unique opportunity to showcase your skills in strategic communication, visionary roadmap planning, and in-depth technical knowledge of business applications at Automation Anywhere. If you're ready to make a significant impact and thrive in an innovative environment, we want to hear from you!
Who you’ll report to:
You will report directly to our Sr. Director, Front Office Applications
Location: San Jose, CA Bay Area
You will make an impact by being responsible for:
Partnering with business stakeholders to gather, analyze, and document their requirements for Salesforce solutions.
Analyzing business requirements/processes and system integration considerations to determine appropriate technology solutions.
Identifying opportunities to improve Salesforce configurations, workflows, automations, and integrations to enhance user experience and drive business efficiency.
Collaborating with IT teams to integrate Salesforce with other enterprise systems.
Working with 3rd party contractors and business teams , while sharing the project management work
Whiteboarding with CRM team to define the business solutions that can scale for growth
Utilizing an Agile/Scrum methodology to manage development work.
Staying current on the latest Salesforce features and best practices through ongoing learning and development.
Maintaining all necessary integration documentation and process flow diagrams.
You will be a great fit if you have:
Bachelors - Computer Science degree + 10 years of experience OR Masters - Computer Science degree + 5 years of experience preferred
5+ years of Business System Analyst experience in Salesforce Sales Cloud, Service Cloud, Customer and Partner Communities
Experience in Software Development Life Cycle and Agile Development methodologies
Experience in integration and automation domain a plus
Experience with end-to-end solutions development from Requirements to Delivery and Support
You excel in these key competencies:
Excellent communication and presentation skills
Strong interpersonal skills with the ability to convey and relate ideas to others and work collaboratively to get things done
Being a player coach - ability to motivate and mentor a team.
Basic project management knowledge.
Ability to learn new concepts, technologies and solve problems
The base salary range for this position in California, New York, and Washington is $180,000 – $195,000 and outside of those locations is $170,000 – 185,000 a year. The base salary ultimately offered is determined through a review of education, industry experience, training, knowledge, skills, abilities of the applicant in alignment with market data and other factors. This position is also eligible for a discretionary bonus, equity and a full range of medical and other benefits.
Ready to Revolutionize Work? Join Us.
This is an opportunity to work with a global, passionate team pioneering technology that’s redefining the way people work, everywhere. Join us and discover the many ways that you can have an impact, achieve your potential, and go be great.
Job Segment OR Key Words: SaaS, Salesforce, Software Development, Service Cloud, B2B Software Solutions
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Benefits and perks you’ll appreciate:
Flexible work schedule / remote roles
Unlimited Personal Time Off
12 holidays off per year
4 days volunteer time off per year
4 company “Achievement” days off per year
Variety of health care and well-being benefits
Paid family/parental leave
We are a designated “Best Place to Work” for 2 years in a row! Learn more here (https://www.automationanywhere.com/company/press-room/fortune-media-and-great-place-work-name-automation-anywhere-2023-fortune-best)
Newsweek’s Top 100 Most Loved Workplaces in America 2023 – Learn more here (https://www.automationanywhere.com/company/press-room/automation-anywhere-ranks-14th-newsweeks-list-top-100-most-loved-workplaces-2023)
Automation Anywhere is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.
All unsolicited resumes submitted to any @automationanywhere.com email address, whether submitted by an individual or by an agency, will not be eligible for an agency fee.
Automation Anywhere is a leader in AI-powered process automation that puts AI to work across organizations. The company’s Automation Success Platform is powered with specialized AI, generative AI and offers process discovery, RPA, end-to-end process orchestration, document processing, and analytics, with a security and governance-first approach. Automation Anywhere empowers organizations worldwide to unleash productivity gains, drive innovation, improve customer service and accelerate business growth. The company is guided by its vision to fuel the future of work by unleashing human potential through AI-powered automation. Learn more at www.automationanywhere.com
Equal Opportunity Employer Automation Anywhere is an equal opportunity employer – M/F/D/V. We want to have the best available persons in every job. We will not discriminate in our employment practices due to an applicant’s race, color, creed, gender, religion, marital status, age, national origin and ancestry, physical or mental disability, medical condition, sex, genetic information, sexual orientation, military and veteran status or any other category protected by law.