Job Information
FocusKPI Inc. Product Marketing Content Manager in San Francisco, California
FocusKPI is looking for a Product Marketing Content Manager for Commerce to join one of our clients, a high-tech, SaaS company.
As the Product Marketing Content Manager for Commerce, you will help their product team build a better billing system for the customers and collaborate with their go-to-market team to ensure a smooth delivery of each billing-related release. This includes learning about how their cloud customers interact with billing/subscription management to help influence the product roadmap, champion the customer experience and drive release announcements as changes roll out. With the commitment to building a unified, advanced billing system for a cloud-first world, the future of client's cloud products has never been brighter. You’ll be an important part of the team to help them deliver both a customer-centric experience along with a platform that encourages product growth - ensuring a successful business transformation for all.
Work Location: Remote - anywhere in the US/PST is preferred
Duration: 6 months contract with potential for extension depending on your performance
Pay Range: $50/hr to $58/hr
Responsibilities:
Become the expert in your work stream - know your business, product, users, and competitors, and use this to help shape winning strategies and drive successful go-to-market campaigns
Collaborate with Product teams to understand and prioritize the Commerce roadmap, and partner with UX teams to map out and improve the end-to-end customer experience
Develop value proposition, positioning, and messaging founded on product truths and customer insights. Craft messaging to highlight the value add of new Commerce features
Write and present strategy docs, FAQs, and other content to educate multiple audiences on complex Commerce topics
Work with Go-To-Market counterparts to aid Sales and Partner teams with enablement resources ahead of releases
Roll out communications about plans, programs, and releases to internal teams, partners, and customers
Deliver high-quality work on time by pushing on dependencies, driving alignment, and flagging risks promptly
Triage and work to resolve any billing-related issues, and escalate to leadership when needed
Secure strong partnerships with Product Managers, Program Managers, and all cross-functional counterparts
Qualifications:
3+ years of experience in Product Marketing or other related fields
Bachelor's Degree in a Business or Engineering-related field (MBA is a plus)
Experience working closely with Product Managers and engineers to shape product outcomes
Strong experience in content writing, email conversations. messaging, product based writing are required
Experience working across multiple cross-functional teams and driving timely deliverables
Experience being able to navigate through technology (learn new tools quickly), knowledge of slack and zoom
Project management tools experience (JIRA & Confluence)
Experience communicating complex products and system transformations to a varied audience
Experience in triaging and resolving, and issues, incidents, and other escalations
Strong proficiency in writing, presenting, and story-telling
Excellent written and verbal communication
Never-ending customer, product, and business curiosity
Able to work quickly in a fast paced environment, can work globally with lots of different personalities and with people from all over the world (diff cultures)
Thank you!
FocusKPI Hiring Team
Founded in 2010, FocusKPI, Inc. (FocusKPI) is a data science and technology firm specializing in predictive analytics practice and methodologies. FocusKPI is a US company headquartered in Silicon Valley, California, with an East Coast office in Boston, Massachusetts.
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