Job Information
BioBridge Global Sales Operations Coordinator in San Antonio, Texas
South Texas Blood & Tissue is an AABB-accredited blood bank. It operates nine donor centers in South Texas, distributing blood, plasma, platelets, and other components to regional hospitals and emergency first responders. It also provides starting materials to therapeutic developers, and clinical research services. Its apheresis center received FACT accreditation in 2022 for peripheral blood cellular therapy product collection. As an AATB-accredited tissue bank, it offers tissue recovery from living and deceased donors.
Pay Rate: Hourly $32.80- $38.00/ Annually $68,224.00- $79,040.00
Job Title: Sales Operations Coordinator
Revision: 0000
Job Code: 700317
Shift: Monday- Friday 8am-5pm (Off Saturday and Sunday with on-call one weekend a month).
FLSA: Exempt
Hybrid? N
CPF Level: TB4
Location: San Antonio
Dept.: Hospital Services
Business Unit: STB&T
General Summary
The Sales Operations Coordinator is responsible for helping achieve established revenue goals, by managing billing, contracts, and sales-related services, for current and future partners.
Will identify, communicate, and propose process improvements leading to a smoother daily operation.
Manage continued engagement with partners by conducting visits and hosting educational events/audits.
Commit to and abide by the character of BioBridge Global’s Core Values of Accountability, Stewardship, Pioneer, Integrity, Respect and Excellence (ASPIRE).
Support, communicate and reinforce the mission and vision of the enterprise.
Provide world class customer service by capturing and being responsive to the voice of the customer (internal or external, including donors for select positions) through multiple feedback channels in order to resolve issues and drive satisfaction in accordance with the BBG customer engagement, feedback, and complaint processes.
It is essential that the incumbent have a valid driver's license and be at least 18 years old with a good driving record to meet organization driving standards.
Major Duties and Responsibilities
Essential Tasks
Assist in the indirect achievement of established revenue goals through the improvement of operational efficiencies, within the assigned product line while adhering to department guidelines and performance requirements.
Assure appropriate planning to execute timely contractual renewals.
Consistently implement fundamentals of customer-experience relationship selling, including facilitating executive involvement.
Follow and enforce safety policies and procedures.
Assist with all necessary quality control procedures and maintain complete records of results.
Work closely with departmental management to ensure products are in line with regulatory standards.
Maintain inside sales and communication with customers, both internal and external.
Develop and maintain customer usage reports.
Manage all aspects of customer visits.
Assist the operations team with distribution tasks when necessary.
Develop and maintain a positive working relationship with all external customers to include hospital personnel
and procurement agencies.
Possess excellent interpersonal skills, great listener, written and oral communication skills, and ability to interact and collaborate with culturally diverse stakeholders.
Works independently with little guidance or reliance on oral or written instructions and plans work schedules to meet goals.
Attend in-service training, meetings, seminars, and other workshops as required.
Maintain a close working relationship with Product Management leaders keeping them informed of pertinent/relevant issues.
Assist in developing selling strategies to target opportunities.
Participate in sales calls to support sales team members.
Track and support contracting processes to closure or renewal, providing appropriate updates in Sales Force software.
Contribute to sales meetings by providing necessary data and documenting meeting notes, agendas, and outcomes.
Matches invoices to purchase orders.
Ensure invoice amounts are accurate and timely.
Maintain frequent and open communications with the finance teams to ensure the timeliness of credits, if applicable, to customers.
Performs other duties as assigned.
Education
Requires a high school diploma or general equivalency diploma.
Prefer a Bachelor’s Degree from an accredited college or university.
Licenses and/or Certifications
Valid United States Driver’s License
Experience
Requires four or more years of customer management and knowledge of the healthcare industry.
Requires strong experience in planning for multiple accounts and inside sales activities.
In some cases, an equivalency, consisting of appropriate education, training and or related experience, will be considered sufficient for an individual to meet the role's requirements.
Knowledge
Must maintain knowledge of and perform according to Standard Operating Procedures (SOPs) and policies.
Must acquire and maintain a working knowledge of accessing web-based programs and software.
Skills
Must be capable of operating motor vehicles in all types of weather conditions.
Must have experience using Microsoft Office applications including Word, Outlook, PowerPoint and Excel.
Must have excellent written and oral communication skills.
Abilities
Must be a team player.
Must be able to keep information confidential.
Must be able to make good sound judgment decisions.
Must be neat in appearance and well groomed.
Must be professional, detail oriented, self-motivated, innovative, creative, assertive, organized, communicative, and have the ability to work independently.
Working Environment
Works in a well-lit, air conditioned and heated office.
May be exposed to electrical and chemical hazards and other conditions common to an office environment.
May be required to work at any time of the day, evening or night during the week or weekend.
Ability to use personal motor vehicle for company business required.
Occupational Exposure Assignment - Category II
We invest in our people by offering competitive compensation, excellent benefits, and the opportunity to work with the first blood center in America to receive the ISO 9002 accreditation!
All Full Time Positions Qualify for an Affordable and Competitive Benefits Package to include:
• Competitive salary
• 100% Employer Paid Life Insurance
• 401(k) with Employer Contribution
• 100% Employer Paid Long-term Disability Plan
• Paid Time Off (PTO)
• 100% Employer Paid AD&D
• Extended Illness Benefits (EIB)
• 100% Employer Paid Employee Assistance Program
• Shift Differentials
• Group Health Medical Plan with prescription coverage
• Paid Holidays
• Variety of Voluntary Supplemental Insurances
• Incentive Compensation Plan
• Voluntary Dental Coverage
• Educational Assistance Program
• Voluntary Vision
South Texas Blood & Tissue Center (STBTC), a subsidiary of BioBridge Global, is proud to be an Equal Opportunity Employer committed to providing employment opportunities to minorities, females, veterans, and disabled individuals. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, genetic data, sexual orientation, gender identity, or any other legally protected characteristics. For more information about your EEO rights as an applicant under the law, please clickhere (http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf) . STBTC maintains a Tobacco & Drug-Free Workplace.