Job Information
WESTERN GOVERNORS UNIVERSITY Senior Manager, Technical Product Quality in SALT LAKE CITY, Utah
If you're passionate about building a better future for individuals, communities, and our country-and you're committed to working hard to play your part in building that future-consider WGU as the next step in your career.
Driven by a mission to expand access to higher education through online, competency-based degree programs, WGU is also committed to being a great place to work for a diverse workforce of student-focused professionals. The university has pioneered a new way to learn in the 21st century, one that has received praise from academic, industry, government, and media leaders. Whatever your role, working for WGU gives you a part to play in helping students graduate, creating a better tomorrow for themselves and their families.
The salary range for this position takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.
At WGU, it is not typical for an individual to be hired at or near the top of the range for their position, and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is:
Job Description
The Senior Manager, Technical Product Quality is responsible for translating high-level quality strategies into scalable, actionable initiatives, ensuring that quality is integrated into every stage of the Software Development lifecycle (SDLC). Owns the implementation and continuous improvement of quality frameworks, tools, and standards, enabling teams to adopt best practices while fostering a culture of accountability. The Senior Manager drives measurable improvements in software quality, efficiency, and customer satisfaction through proactive governance, adherence tracking, and cross-functional collaboration.
Primary Responsibilities
Owns and drives the execution of quality initiatives, ensuring alignment with strategic goals and measurable improvements in software product quality metrics quarter-over-quarter and year-over-year.
Implements, governs, and continuously improves quality frameworks, tools, and best practices to optimize high quality software products.
Monitors adherence to quality processes, conducting audits and feedback loops to ensure consistent application and identify areas for refinement.
Proactively collaborates with Ed Tech teams to embed quality at every stage of the SDLC.
Develops training and enablement programs that empower teams to take ownership of quality within their workflows.
Leverages key quality metrics to drive data-informed decisions, identifying trends and prioritizing improvements that reduce defects and enhance product stability.
Leads a team of Quality Engineers and Quality Practices and Enablement Managers, fostering a high-performance culture of continuous learning and innovation.
Communicates progress, insights, risks, and plans to mitigate said risks to senior leadership, ensuring transparency and alignment on quality goals.
This job description includes a general representation of job requirements rather than a comprehensive inventory of all required responsibilities or work activities. The contents of this document or related job requirements may change at any time with or without notice.
Qualifications
Knowledge, Skills, and Abilities
Strong analytical and data-driven mindset, with experience using quality metrics, KPIs, and insights to drive continuous... For full info follow application link.
Western Governors Univeristy is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation or any other classification protected by federal, state or local law.