Job Information
Lucid Software Order Management Specialist I in Salt Lake City, Utah
Order Management Specialist I
at Lucid Software
Salt Lake City, UT
Lucid Software is the leader in visual collaboration, helping teams see and build the future from idea to reality. We hold true to our core values: innovation in everything we do, passion & excellence in every area, individual empowerment, initiative and ownership, and teamwork over ego. At Lucid, we value diversity and are dedicated to creating an environment and culture that is respectful and inclusive for everyone. Lucid is a hybrid workplace. We promote a healthy work-life balance by allowing employees to work remotely, from one of our offices, or a combination of the two depending on the needs of the role and team.
Since the company’s founding, Lucid Software has received numerous global and regional recognitions for its products, business, and workplace culture. These include being named a Fortune Best Workplace in Technology and a 2022 Glassdoor Best Place to Work, inclusion on the Forbes Cloud 100, and ranking in the top 100 on G2’s 2023 Best Global Software Companies. Top businesses use our products all around the world, including customers such as Google, GE, and NBC Universal. Our partners include industry leaders such as Google, Atlassian, and Microsoft.
We are looking for someone to join our Revenue Operations team as part of Order Management. As part of this team, you will work with senior management to ensure that both customers and sales representatives are supported through Lucid’s sales process. We encourage you to apply for this role if you have a passion for Lucid’s technology and a desire to work in a role that is continuously evolving as our organization grows.
Responsibilities
Work directly with sales reps to process order requests of varying size and complexity in our CRM and billing systems
Ensure compliance with published sales and business approval policies
Ensure completeness and accuracy of bookings, license provisioning, and customer invoicing
Develop an in-depth understanding of licensing models and recommend contract structures based on client use cases
Be an advocate and partner to internal organizations by understanding the complex needs of the sales and Revenue Operations organizations
Drive process improvements to current order process to improve sales rep experience as well as reduce overall processing time
Other duties as assigned
Requirements
High attention to detail and a drive to achieve high accuracy rates
Ability to understand and follow complex processes
Positive attitude and willingness to adapt to evolving processes
Strong communication and interpersonal skills; must be able to work well with sales, operations, customer success, and accounting teams
Passion for working cross-departmentally with internal customers and stakeholders on complex business processes and projects
Ability to work both independently and collaboratively to achieve shared team objectives
Innovative, highly motivated, and success driven approach to work activities
Excellent work ethic and problem solving skills
Preferred Qualifications
1-2 years experience in deal desk, accounts receivable, order management, business operations, or similar role
Bachelor’s Degree in Business, Accounting, Finance, Information Systems, or similar field
Experience working in Salesforce or other CRM systems
Experience working in a billing, invoicing, or order management system
We welcome diversity at Lucid and are dedicated to creating an environment and culture that is respectful and inclusive for everyone. We honor and support varying backgrounds, beliefs, and perspectives for the benefit of our business, our employees and our products. Lucid is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please email: talentacquisition@lucid.co.