Job Information
BIOMERIEUX, INC. Lab IT Implementation Specialist I in SALT LAKE CITY, Utah
Lab IT Implementation Specialist I
Location: Salt Lake City, UT, United States Position Type: Unfixed Term Job Function: Customer Service
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A family-owned company, bioMerieux has grown to become a world leader in the field of in vitro diagnostics. For almost 60 years and across the world, we have imagined and developed innovative diagnostics solutions to improve public health. Today, our teams are spread across 44 countries and serve 160 countries with the support of a large distribution network. This includes our SLC site, formerly known as BioFire Diagnostics.
Description Position Summary: Provide Data and IT technical implementation, training, troubleshooting, and project management to internal and external customers for the diagnostic test systems marketed by bioMerieux. Items under the IT and Data solutions umbrella include but are not limited to: LIS interfaces, networking, Torch/SPOTFIRE, VITEK Reveal, middleware solutions, data management software, integration engine projects, remote device management. Primary Responsibilities: * Assist with bioMerieux middleware implementation projects and tasks to meet deadlines in support of organizational objectives. * Ensure connection of the bioMerieux middleware solution to customer Laboratory Information Systems by coordinating resources internally and externally. * Drive LIS implementation to completion for molecular and microbiology middleware solutions. * Drive and support implementation project Go Live events for molecular and microbiology middleware connected systems; assisting Field Application Specialists during Go Live by providing resolution through real-time expert troubleshooting for connectivity related support needs. * Answer internal and external customer inquiries per established guideline and document in CRM system; consult as appropriate with IT Software Specialist, Application Specialist, System Engineer, Field IT Specialist, Management, Global Customer Support. * Execute problem solving and troubleshooting skills for remote/phone support as well as on-site Lab IT support. * Assist with launch/implementation of new systems by learning new products, providing input to development of documentation, and troubleshooting procedures for all systems. * Perform Lab IT projects and tasks efficiently in support of corporate objectives. * Execute investigation process according to CRM best practices. * Provide consistent follow up to ensure customer satisfaction and meet minimum key performance indicators. * Perform on-call duties as needed to provide 24-hour technical support to customers. * Contribute to revenue generation initiatives through promotion of value-added projects and services. * Perform all work in compliance with company quality procedures and standards. * Perform other duties as assigned. Education, Skills, and Experience: * Bachelor's Degree in Computer Science, Medical Technology, a related technical field or equivalent experience. * In lieu of a degree, High School Diploma/GED with an additional 4 years clinical laboratory experience with 2 years of IT or LIS validation testing experience also accepted * 2+ years' experience in support of LIS interfaces, servers, software applications, hardware, middleware, and computers. * 2+ years' experience as a Lab/Medical Technologist or equivalent experience. * 2+ years' experience in end-user support required; with systems marketed by bioMerieux a plus. * Experienced in resolving customer problems and providing a high level of customer satisfaction. * CompTIA Security + certification preferred, or certification achieved wi thin 24 months of hire. #LI-US
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