Job Information
Apache County DISPATCHER in Saint Johns, Arizona
This job was posted by https://www.azjobconnection.gov : For more information, please see: https://www.azjobconnection.gov/jobs/6938897
Dispatcher positions focus on learning Apache County Sheriffs Office systems, service agencies and obtaining all required training and certification as is mandated by the department, the state of Arizona, or the federal government. Under the supervision of a Lead Dispatcher, Dispatchers provide the full range of call-taking and dispatching functions for law enforcement, fire and medical emergency calls, as well as certain non-emergency functions.
Distinguishing Characteristics
Dispatchers should strive to exhibit those characteristics typically held by a veteran dispatcher; good customer service, professionalism, call-processing, confidentiality, integrity, team work, basic radio etiquette, understanding the vital need of accurate paperwork, research and relay of information requested from the field, basic operational knowledge of NCIC and basic understanding of its purpose.
Essential Job Functions
- Receive and transmit telephone and radio emergency calls, as well as non-emergency calls and complaints or inquiries from the public
- Assess and appropriately respond to a callers emotional state
- Evaluate and prioritize calls based on urgency
- Determine the correct jurisdiction, equipment and personnel to be dispatched
- Dispatch appropriate law enforcement, fire or emergency response personnel
- Respond to requests from emergency response personnel
- Operate two way radios, multi-line phone and teletype systems, computers, data communications terminals and other complex communications equipment to quickly and correctly access information and respond to requests from police, fire and EMS
- Record the nature and source of incoming and outgoing radio and telephone messages
- Study and maintain familiarity with major roads, streets, industrial plants and buildings
- Monitor multiple public safety frequencies
- Perform other related tasks and duties as assigned