Job Information
Epredia Field Service Engineer in Runcorn, United Kingdom
Be a part of a global team where what we do matters! At Epredia, we recognize that our talented employees are vital to our success. Our team is dedicated, our work is rewarding – both personally and professionally – because what we do matters.
We seek talented individuals who will contribute to and thrive in our collaborative, diverse, fast-paced environment while demonstrating a commitment to our core values, People, Customer, Results, Continuous Learning, and Innovation.
People – We win as a team.
Customer – We deliver customer-centric solutions.
Continuous Learning – We learn and always aim to be better.
Innovation – We innovate every day.
Results – Results matter for all of us.
Be a part of UK Field Service team where what we do matters! At Epredia, we recognize that our talented employees are vital to our success. Our team is dedicated, our work is rewarding – both personally and professionally – because what we do matters.
We seek talented individuals who will contribute to and thrive in our collaborative, diverse, fast-paced environment while demonstrating a commitment to our core values, People, Customer, Results, Continuous Learning, and Innovation.
People – We win as a team.
Customer – We deliver customer-centric solutions.
Continuous Learning – We learn and always aim to be better.
Innovation – We innovate every day.
Results – Results matter for all of us.
Provide world class onsite service support to our customers/partners, includes installation (as needed), repair (FS), preventive maintenance (PM) and field change orders (FCO).
Collaborate with Service Administrators and Level 2 Support in scheduling of customer/partner visits in accordance with the service contract agreement
Adhere to achieve/exceeds expectations on key performance indicators (KPIs) as set out in the Fiscal Year
Debrief and completes Work Orders assigned in accordance with the KPIs.
Effectively manage boot/trunk stock. Be able to complete a stock take as required and utilizing ServiceMax as the key portal which includes the RMA process.
Maintain tools and vehicle assigned in accordance with the maintenance schedule
Ensures highest professional relationship with our partners/customers to strengthen their allegiance and loyalty
Engage and provide feedback to internal stakeholders including Technical Support, Manufacturing, Quality and Sales Teams
Escalate technical issues as necessary to solve critical tasks in the fastest way possible, this may participating on Workshops or Kaizen events, reflecting our EPREDIA VALUES – PEOPLE, INNOVATION,CUSTOMER,CONTINOUS LEARNING and RESULTS
Represent Epredia in a positive, professional manner in all dealings with customers, both external and internal.
Actively promote our offerings and available products/ service contracts
Requirements:
Professional background/qualification in Electronics/Engineering or related subjects
Minimum 3-5 years’ Field experience servicing analytical equipment or equivalent applications specialist experience.
Strong problem solving skills
Demonstrated organizational skills with the ability to handle multiple tasks with different priorities
Excellent inter-personal, self-motivational and negotiating skills
IT / PC skills
Clean Driving License
Understanding of TCP/IP Networks
Excellent interpersonal and customer service skills.
Very good English skills, both verbal and written
Our values reinforce our culture of collaboration, growth mindset, and how we serve our customers. Whether a routine maintenance call or troubleshooting a problem and finding solutions, you will play a leading role in supporting the onsite technical needs of Epredia customers. In this highly autonomous role, you will spend the majority of your time with the customer, with daily travel in the field as part of a national service team.
TO ALL RECRUITMENT AGENCIES: Epredia does not accept unsolicited third-party resumes.
Building an Inclusive Culture: We are a company that brings varying backgrounds, ideas, and points of view to inventing on behalf of all customers. Our diverse perspectives are enriched by many dimensions, including race, ethnicity, gender, age, physical and mental ability, sexual orientation, religious beliefs, culture, language, and education, as well as professional and life experience. We are committed to diversity, equity, and inclusion, and leveraging our unique perspectives to scale our impact and growth.
At Epredia, we improve lives by enabling better cancer diagnostics. We are a team of talented individuals with diverse backgrounds and expertise, working together to develop precision diagnostic solutions for our customers. We are a fast growing global company that drives innovation in diagnostics to create better outcomes for patients. Joining Epredia is much more than a job- it is an opportunity to be part of something with a purpose. Find out how you can improve lives while advancing your career.