Job Information
United Way of Connecticut Child Care Referral Specialist in Rocky Hill, Connecticut
**United Way of Connecticut is based in Rocky Hill, Connecticut. We are conveniently situated right off of I-91, and are close to many shopping plazas, restaurants and public transit.
Every hour of every day, people in Connecticut turn to United Way of Connecticut for assistance. Our Child Care team helps families in Connecticut find child care that best meets their needs.
This team needs a * Child Care Referral Specialist to handle cases relating to child care. The * Child Care Referral Specialist assesses clients' needs and acts as a support system to parents and providers offering consumer education and counseling as needed on various child care issues.
WHAT YOU WILL DO:
- Effectively handle child care inquiries through various communication platforms including telephone, email, and live chat.
- Provide referral options of day care facilities to parents looking for child care.
- Provide information and consumer education to parents and providers on specific issues related to child care including quality indicators, licensing and applicable resources available.
- Meet defined quality and productivity standards.
- Provide excellent customer service at all times.
- Document all actions within defined software system including narrative and statistical records of client contacts.
- Assist parents of contracted corporate clients in accord with particular client's needs as in accordance with the contract
- Serve as an expert source of knowledge of the program.
- Update information in child care database on an ongoing basis as directed.
**The Hours: Monday through Friday, 8:00 a.m. - 5:00 p.m. (with a one hour lunch break); Full-Time
The Pay and Benefits: $21.00 per hour pay rate.
- An outright 8% 401(k) contribution (approximately $3,000 annually).
- 20 days of Paid Time Off in a calendar year - you begin accruing immediately!
- 10 paid holidays per year.
- Generous health benefits including 80% coverage of your medical plan premium and deductible.
- Tuition reimbursement (after 1 year).