Job Information
NBT Bank Associate Operations Specialist in Rochester, New York
Pay Range: $18.35 - $24.49
Manage and process the completion of system-related daily tasks, following documented procedures and policies, within stated service standards for both volume and quality.
Education and Experience:
- Associate's degree and a minimum of one (1) yearrelated experience or equivalent combination of education and experience
Skills and Abilities:
Basic understanding of accounting transactions and problem resolution
Demonstrated attention to detail
Ability to read and interpret documents such as procedure manuals and technical procedures.
Ability to write routine reports and correspondence
Ability to speak effectively with both internal and external contacts
Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
Must have knowledge of Microsoft Office applications and the ability to develop advanced Schwab Retirement Technologies software skills provided by internal training, within a reasonable time
Tasks Performed:
80% As part of an operational team, perform daily production tasks meeting production requirements for both quality and quantity. Produce daily evidence and documentation of work completed. Communicate to manager/team lead any production issues for resolution and status of pending or stale items.
10% Anticipate and prioritize for continually changing work demands in collaboration with the rest of the team.
5% Identify processing issues and opportunities for control improvements. Work with manager and peers to improve processes.
5% Perform other duties as assigned.
Physical Requirements:
Communicate effectively with internal and/or external customers
Stationary 75% of time or greater
Move Objects to Maximum 10 lbs
Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
NBT Bank offers a stimulating work environment that recognizes talent and encourages teamwork. Our employees benefit from a total compensation package, including competitive salary, bonuses and a wide range of benefits for eligible employees - like our Student Loan Repayment Program. Join NBT Bank and build your career through the many growth, learning and collaborative opportunities made available across the company.
EEO is the law (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf)
EEO is the Law Poster Supplement
Pay Transparency Nondiscrimination Provision (https://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp_%20English_formattedESQA508c.pdf)
Family Medical Leave Act (FMLA) Poster
Employee Polygraph Protection Act (EPPA) (https://www.dol.gov/sites/dolgov/files/WHD/legacy/files/eppac.pdf)
NBT Bank is an equal opportunity employer and fully supports a diversified environment. We do not discriminate against any applicant or employee because of race, color, religion, sex, national origin, age, disability, sexual orientation, marital status or veteran status, recently separated veterans, genetic information, victims of domestic violence and stalking or any other class protected by Federal, State or local law. This policy applies to all terms of employment.
NBT Bank is inclusive and supportive of individual needs. If you have a physical or other impairment that might require an accommodation, including technical assistance with the Careers website or submission process, please call 1-888-804-1771 or contact us via email at humanresources@nbtbank.com. The Human Resources Shared Service Center hours of operation are Monday through Friday, 8:00 AM to 5:00 PM EST.