Job Information
Kuehne+Nagel Project Logistics Customer Excellence Specialist in Rivervale, Australia
Come join our growing Project Logistics team in Perth!
Your Role
You will be responsible for organizing and supervising the transport of all orders, in addition to ensuring a high level of customer excellence. Your role is to provide helpful information, answering questions + responding to complaints while ensuring the profitability of orders, correct invoicing and data quality.
Your Responsibilities
Making all suitable and relevant arrangements for shipment handling independently.
Ensuring accurate and timely production of relevant documentation (including but not limited to import/export declarations, customs clearance, MES declarations).
Preparing spot quotations, data for tender documents and actively participate in commercial support.
Completing all tasks + administration relating to local services such as trucking, warehousing services including full hub operations, cargo surveys etc. where applicable.
Completing all required file administration including documentation, billing, + vendor invoices/ebills acknowledgement + weekly forwarding sub-ledger (FSL).
Taking appropriate corrective actions when customer queries or complaints come through.
Ad-hoc duties as requested by management. #LI-DNI
Your Skills and Experiences
We look for potential, not only performance. To be successful you will be open about your strengths and development needs and prepared to challenge yourself. We value active listening, diversity of thinking and new perspectives.
Additionally, you will have:
Prior experience in a similar industry and position is highly desirable.
Ability to communicate effectively to internal and external stakeholders.
An understanding of the current market in the industry.
Good Reasons to Join
• We offer flexible working arrangements to our employees, which allows for you to skip the commute and work from home two days per week and choose the hours you work to suit you. • We will help you to achieve your goals with continuous professional development and regular career progression discussions. Emphasis is placed on our annual Individual Development Plans and is supported with both internal and external training opportunities. If you are looking for a career, not just a job then you are in the right place. • We seek to make a difference today, for the people of tomorrow. Our Net Zero Carbon initiatives aims to achieve carbon neutrality for our sea freight shipments by 2030.
Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at 1-800-267-1326 during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: HR.helpdesk@kuehne-nagel.com with the nature of your request. We will answer your inquiry within 24 hours.