Think Beyond The Label Jobs

Job Description Summary

As the Service Sales Operations Specialist, you will be responsible for services sales support to field sales teams, acting as the deal support liaison, and be the subject matter expert for Siebel and all supported processes. You will provide and manage quotes, addendums, contracts, invoicing resolution escalations, research, customer meetings and customer support/liaison activities. You will partner with Service Delivery teams and Customers to meet and deliver on commitments and resolve issues to help the region drive growth.

This is a remote role.

GE HealthCare is a leading global medical technology and digital solutions innovator. Our purpose is to create a world where healthcare has no limits. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.

Job Description

Essential Responsibilities:

• Liaise with customers where necessary to support all sales activity including direct customer interaction to resolve issues.

• Liaise with Service Sales team to offer sales support activities based on current set of requirements.

• Proactively resolve and escalate issues across functions regarding contract requirements.

• Act as key contact and liaison for internal teams (Service Sales, Marketing, Finance, etc.) to ensure on time, high quality quote/contract processing to deliver customer satisfaction.

• Support the execution of customer quoting including budgetary and contractual quotes.

• Create contract packages as necessary including addendums and revisions.

• Partner with service teams on proactive resolution of PO expirations.

• Submit risk and contract cases and own escalation resolution.

• Support updates to SFDC and provide reporting as needed for variable compensation (VC) and collections issues.

• Customer contact for billing questions/escalations.

• Resolve on going customer account maintenance issues.

• Track field submissions and meet targeted SLA's for resolution by activity type.

• Take inbound calls and email requests regarding customer service agreements/invoicing resolutions conducting research and resolving those that be corrected quickly by partnering with the Contract Processing Specialist (CPS) team to resolve items that require deeper contract changes.

Required Qualifications:

• Bachelor's degree or equivalent work experience.

• Proficiency with Microsoft Office Suite products - Excel, Outlook, Word.

• Excellent interpersonal skills - Ability to interact effectively with all levels of a matrix organization, both internally and with external customers.

• Strong focus on customer care and satisfaction.

• Demonstrated ability to work under pressure and to meet deadlines and commitments.

• Excellent organizational, project management and time management skills, including multitasking and ability to prioritize and meet deadlines, follow up and attention to detail.

• Adaptable to multiple requests and daily changes.

Desired Characteristics:

• Knowledge and experience working with Diagnostic Imaging (DI), Ultrasound, Invasive, and Patient Care Solution(PCS) products, services and teams.

• GE HealthCare systems knowledge.

• Experience working as a support person for the field.

• Experience with various quotation, contracts workflow systems and CRM systems (Siebel 8.1 preferred).

• Prior experience supporting a sales team.

• Experience with quotation and/or order entry processes and tools.

• Basic understanding of Inquiry To Order (ITO) & Order to Remittance (OTR) processes.

• Basic understanding of technical/medical equipment and services, preferred knowledge in applicable specific GE HealthCare care areas desired.

• Lean Six Sigma trained.

We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership – always with unyielding integrity.

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.

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Additional Information

GE HealthCare offers a great work environment, professional development, challenging careers, and competitive compensation. GE HealthCare is an Equal Opportunity Employer (https://www.eeoc.gov/sites/default/files/2022-10/22-088_EEOC_KnowYourRights_10_20.pdf) . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE HealthCare will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).

While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees.

Relocation Assistance Provided: No