Job Information
Sprinklr Senior Outbound Product Marketing Manager in Remote, Florida
Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world’s most valuable enterprises — global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100.
Learn more about our culture and how we make our employees happier through The Sprinklr Way (http://get.sprinklr.com/hubfs/SprinklrWay.pdf) .
Job Description
The Senior Outbound Product Marketing Manager will own Sprinklr’s GTM strategy for the Americas, working closely with regional sales teams and the product marketing center of excellence (CoE) to drive market success across different territories.
The role reports to the Senior Director of Outbound Product Marketing.
What You'll Do
Strateg y
Contribute to strategic and operational ideation for the effective marketing of Sprinklr’s products and services
Develop and execute comprehensive GTM plans tailored for theregions
Contribute to competitive intelligence initiatives and market analysis programs by turning information into actionable insights
Sales & Customer Engagement
Establish deep partnerships with regional sales teams to understand field challenges and opportunities
Regularly participate in customer meetings and sales calls to gather first-hand market insights
Create and iterate on sales plays based on direct feedback from field teams
Develop and maintain relationships with key customers to understand their evolving needs
Assist with the win/loss analysis programs to improve GTM effectiveness continuously
Sales Enablement Partnership
Collaborate with the sales enablement team to ensure product messaging and positioning are effectively delivered to sales teams in the region
Provide market insights and competitive intelligence to inform sales enablement programs
Work jointly with sales enablement to measure the effectiveness of GTM initiatives
Support the sales enablement team in creating compelling customer-facing content adapted to the region
Market Leadership & External Presence
Contribute to thought leadership in the region with content (e.g. blogs, articles) and supportingregional industry events
Support Customer Advisory Board (CAB) meetings in partnership with customer marketing
Create compelling market perspectives and viewpoints for external communication
Cross-functional Leadership
Partner with the productmarketingCoE to ensure consistent messaging and positioning
Collaborate on customer research and feedback collection across regions
Who You Are & What Makes You Qualified
Experience & Skills
10+ years of product marketing experience with 5+ years in SaaS companies. Experience at global technology firms is a plus.
Experience in competitive intelligence and market analysis
Extensive experience working directly with enterprise sales teams
History of successful collaboration with sales enablement organizations
Strong analytical mindset with ability to translate field insights into actionable initiatives
Excellence in cross-functional collaboration and stakeholder management
Ability to influence and align multiple stakeholders across sales and product organizations
Core Competencies
Deep understanding of regional market dynamics and customer needs
Excellent communication and presentation skills
Deep understanding of marketing buying center dynamics and decision-making processes is strongly preferred
Knowledge of enterprise software buying committees and multi-stakeholder sales processes
Experience with Contact Center as a Service (CCaaS) industry is desired
Proven ability to build strong relationships with sales teams and customers
Experience in partnering with sales enablement teams to drive go-to-market success
Track record of using customer and sales feedback to drive program improvements
Mastery of the English language (spoken and written) is required, additional languages will be a plus
Excellent writing skills in English and exemplary editorial skills with impeccable grammar
Excellent content production skills, including quick turn-around and media content (e.g. quick tutorial/demo videos)
Experience developing presentations for use internally and externally, including tradeshows or other industry events
Excellent story-telling skills, capable of developing a cohesive and creative narrative that is easily understandable to the intended audiences.
Process-oriented approach, with the ability to plan and execute projects cross-functionally and flexibility to adjust your approach when presented with new data or roadblocks
Proactive, collaborative, organized, curious, problem solver with a “can-do” spirit and creative “think-outside-the-box” attitude, adapting to an ever-changing and fast-paced environment
Ability to manage multiple projects concurrently and meet deliverable deadlines
Proficient in Microsoft Office 365 suite
Flexibility to travel to customer meetings and tradeshows, as well as work non-standard hours for exceptional circumstances (e.g., attend virtual tradeshows or meetings in a different continent/time zone)
Education
- Bachelor’s degree or higher from a well-respected University, preferably with a focus on engineering, marketing or business.
Why You'll Love Sprinklr:
We're committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and your contributions matter. At Sprinklr, we passionately, genuinely care. For full-time employees, we provide a range of comprehensive health plans, leading well-being programs, and financial protection for you and your family through a range of global and localized plans throughout the world.
For more information on Sprinklr Benefits around the world, head to https://sprinklrbenefits.com/ to browse our country-specific benefits guides.
We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world’s most loved enterprise software company, ever.
We believe in our product: Sprinklr was built from the ground up to enable a brand’s digital transformation. Its platform provides every customer-facing team with the ability to reach, engage, and listen to customers around the world. At Sprinklr, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them.
We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks, virtual fitness, and access to Headspace. We have continuous learning opportunities available with LinkedIn Learning and more.
EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful.
Sprinklr is proud to be an equal-opportunity workplace and is an affirmative-action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. See also Sprinklr’s EEO Policy and EEO is the Law.
Compensation Range
$146,000 - $195,000 - $244,000
The base salary range for this role at minimum, midpoint and maximum is shown above. It is not typical for a candidate to be hired close to or at the maximum of the salary range. At Sprinklr, base pay depends on multiple individualized factors, including experience, qualifications, job-related knowledge and skills, and geographic location. Base pay also depends on the relative experience, knowledge, skills to our internal peers in the role. Base pay is only one part of our competitive Total Rewards package: the successful candidate may also be eligible to participate in Sprinklr’s discretionary bonus plan, commission plan and/or equity plan, depending on role.
US-based Sprinklr employees are eligible for a highly competitive benefits package as well, which demonstrates our commitment to our employees’ health, well-being, and financial protection. The US-based benefits include a 401k plan with 100% vested company contributions, flexible paid time off, holidays, generous caregiver and parental leaves, life and disability insurance, and health benefits including medical, dental, vision, and prescription drug coverage.
We’re excited that you’re interested in joining Sprinklr!
Please check back frequently to follow up on the progress of your application and continue to update your contact information as appropriate.
Here at Sprinklr, we’re on a mission to help every organization on the planet create unified experiences that make customers happier. That customer obsession mirrors our commitment to our own people — to treating them like family, and to sharing a culture that reflects our values.
Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful.
Sprinklr is proud to be an equal employment opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.
See Sprinklr's EEO Policy and Equal Employment Opportunity is the Law notice.
Sprinklr is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans during our application process. If you have a disability or special need that requires accommodations, please let us know by filling out this form (https://forms.office.com/r/hzDnhjYCJf) .