Job Information
ThermoFisher Scientific Field Service Engineer Mass Spectometry in Reinach, Switzerland
Work Schedule
Other
Environmental Conditions
Office
Job Description
When you join us at Thermo Fisher Scientific, you’ll be part of an inquisitive team that shares your passion for exploration and discovery. With revenues of more than $40 billion and the largest investment in R&D in the industry, we give our people the resources and chances to create significant contributions to the world
Role: Field Service Engineer Mass Spectrometry
Location: Zürich
Responsibilities:
Installations
Maintenance and validation services
General customer support
Contributes to the overall Service Targets with respect to Bookings, Revenues, Service Profit and Overhead Cost while following all internal rules, processes and practices (as they are described)
Performs all Service Activities in line with internal rules and customer regulations
Assure responsive telephone support and diagnostic as well as on-site Services to exceed the customers’ expectation and making them successful by using TMO instruments. Actively promote our contract products.
Always ensure the highest professional relationship with our customer base to achieve customer loyalty and escalate issues if necessary to solve critical tasks in the fastest way possible
Follow our ethical business conduct guidance.
Is responsible to manage the company's assets provided, such as Car Stock/Inventory of Parts, Computer, Telephone, general Tools, Software, Company Car, Manuals etc..
Optimize the own work schedule by coordinating with all the necessary partners for service planning/scheduling (Dispatching function, Team Leader, others).
Is responsible to report accurate and timely of all activities as required (e.g. Field Service Reports, Expense Reports, etc.)
Assures alignment of all activities at the customer site with the rest of TMO and informs other part of TMO of important information with respect to our customers (e.g. information about new purchases to sales/lead generation
Minimum Qualifications:
Chemistry degree (Bachelor)
Fluent English
Driving license
Excellent inter-personal, self-motivational and negotiating skills
Willingness to travel mainly within the appointed region. For training or special calls, international traveling including all EMEA Territory and the US is required.
Preferred Qualifications:
Practical experience in using analytical instruments
Very good PC skills
Strong problem solving skills
Demonstrated organizational skills with the ability to handle multiple tasks with different priorities
Knowledge in French and in German are an advantage
Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain 5 reasons to work with us (https://jobs.thermofisher.com/global/en/5-reasons-to-work-at-thermo-fisher-scientific) . As one team of 125,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need. #StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.