Job Information
Stryker Solutions Account Representative in Redmond, Washington
Why customer service at Stryker?
Are you interested in making a difference in healthcare by assisting sales reps and building relationships with customers? As a member of our customer services team, that is exactly what you will do! Here, you will be a part of a dynamic and supportive team that provides solutions to our customers in their time of need
We are proud to be named one of the World’s Best Workplaces and a Best Workplace for Diversity by Fortune Magazine! Learn more about our award-winning organization by visiting stryker.com
As a Solutions Account Representative on the AED Administration team, you will implement and support all aspects of assigned customer's AED programs including program overviews, CPR/AED training coordination, site assessments and post event support. You will provide ongoing proactive program management building relationships with our distribution partners and customers.
WHO WE WANT:
* Hard-working winners . Confident, competitive and results-oriented professionals who create a track record of success.
* Dedicated achievers. People who thrive in a fast-paced environment and will stop at nothing to ensure a project is complete and meets regulations and expectations.
* Effective communicators. People who can interpret information clearly and accurately to concisely communicate results and recommendations to s takeholders.
* Collaborative partners . People who build and leverage cross-functional relationships to bring together ideas, information, use cases, and industry analyses to develop best practices.
WHAT YOU WILL DO:
Execute the implementation of Premium AED Program services utilizing the LIFELINK Central and LIFENET Portal websites per the implementation guidelines.
Plan and manage individual projects of implementation services to include medical oversight, site assessment, and CPR/AED training.
Schedule and perform welcome calls to new customers and new site contacts.
Assist end users, troubleshoot AED readiness and connectivity.
Coordinate with Sales, Service, and distribution partners to ensure all appropriate tasks have been planned and executed.
Proactive ongoing program management including benchmark reporting and frequent communication to customers regarding overall health of program.
Coordinate post AED usage/event response.
Provide training on the use of the LIFELINK Central products to end user customers and distributors.
Assigned business related process improvement and/or vendor relationship management projects.
Other duties as assigned.
WHAT YOU NEED:
Bachelor's Degree preferred; or 6 years relevant work experience in lieu of a degree, required.
2+ years' experience in customer service, required.
Experience working with distributors or managing distributor relationships, required.
Experience in account management, preferred
About Stryker
Our benefits:
12 paid holidays annually
Health benefits include: Medical and prescription drug insurance, dental insurance, vision insurance, critical illness insurance, accident insurance, hospital indemnity insurance, personalized healthcare support, wellbeing program and tobacco cessation program.
Financial benefits include Health Savings Account (HSA), Flexible Spending Accounts (FSAs), 401(k) plan, Employee Stock Purchase Plan (ESPP), basic life and AD&D insurance, and short-term disability insurance.
For a more detailed overview of our benefits or time off, please follow this link to learn more: US Stryker employee benefits (https://cdn-static.findly.com/wp-content/uploads/sites/1427/2023/09/20143933/us-stryker-employee-benefits.pdf)
About Stryker
Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 130 million patients annually. More information is available at stryker.com. (http:)
Know someone at Stryker?
Be sure to have them submit you as a referral prior to applying for this position. Learn more about our employee referral program on our referral page (https://careers.stryker.com/referrals/)
Stryker is driven to work together with our customers to make healthcare better. Employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required, depending on customer requirements, to obtain various vaccinations as an essential function of their role.
Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability.