Job Information
Linnaeus Client Care Team Member - Veterinary in Red Hall Crescent, United Kingdom
Paragon Veterinary Referrals based in Wakefield, West Yorkshire are looking for their new client care team member to be a welcoming face on reception. We are looking for an experienced, motivated and friendly individual to join our team!
This is a full time permanent role. Working hours will be 38h a week, including weekend work. Weekly schedule/rota TBC.
Your role and responsibilities
Dealing with clients attending appointments with their pets both face-to-face and over the telephone
Booking appointments and dealing with customer queries
Front-of-house reception, meeting and greeting clients on arrival with their pets
Updating patient records and registering clients on our practice management system
General ad hoc admin duties.
The ideal candidate will be well organised, have impeccable time management and be able to multi-task. We are looking for candidates with previous customer service experience in roles where you can demonstrate the following:
Excellent telephone manner, able to deal with high volumes of inbound and outbound calls and emails
Confident and resilient
Remain calm, courteous and professional at all times
Be aware of GDPR guidelines when dealing with client data.
Benefits
5 weeks holiday plus bank holidays and Birthday Leave
Career progression opportunities
Staff discount schemes
Life Assurance
Enhanced sickness pay
Enhanced equal family leave
E-car salary sacrifice scheme
Employer contribution pension scheme
Wellness program including:
Employee assistance program
Eyecare voucher scheme
Free annual Flu jab
Cycle to work scheme
Recruitment referral reward scheme
About us
Paragon Veterinary Referrals offers an extensive range of multi-disciplinary clinical services, facilities, and equipment to first opinion vets in Yorkshire and beyond. It is home to a team of dedicated veterinary surgeons and highly skilled veterinary nurses who provide outstanding treatment and care for patients and high standards of service to owners and referring vets. We treat clients and patients with compassion, respect, and care.
Our medical facilities are among the best in the UK. They are designed for maximum patient comfort and infection control with state-of-the-art equipment, and 24/7, 365 days a year continuous patient care.
Please upload a covering letter along with your CV. For more queries, you reach out to our Talent Acquisition team by contacting sofia.thackray@linnaeusgroup.co.uk