Job Information
UNC Health Care Paramedic Supervisor - Critical Care Transport in Raleigh, North Carolina
Description
Become part of an inclusive organization with over 40,000 diverse employees, whose mission is to improve the health and well-being of the unique communities we serve.
UNC REX Critical Care Transport has 10 trucks that provide Basic Life Support, Advanced Life Support and Critical Care transports across eastern North Carolina. The BLS transports are accomplished with a team of two EMT’s, our ALS transports have a crew of an EMT and a Paramedic or a Registered Nurse, and our Critical Care Transports have a crew configuration of an EMT, Paramedic, and a Registered Nurse. We provide transports of patients moving from hospitals to rehabilitation facilities to critically ill patients in the region with complex medical conditions requiring ventilator support and other advanced therapies such as balloon pumps and LVADs. As a busy inter-facility transport team, REX Critical Care Transport includes an impressive fleet of vehicles and transports on average 600 patients each month.
UNC REX Critical Care Transport services work closely with neurologists, pulmonologists, emergency physicians, hospitalists, intensivists and cardiologists to provide a continuum of care between referring facilities and UNC REX Hospital. Our transport services include Specialty Care Transport (SCT) and Advanced Life Support (ALS) transportation to and from UNC REX Hospital, UNC Hospitals, affiliates and other regional facilities 24 hours a day, 7 days a week.
Our CCT teams consist of an EMT, a Critical Care Paramedic and a Critical Care Nurse who are specialty trained and equipped to manage patients suffering from cardiac arrest, STEMI, CVA, respiratory failure, sepsis, trauma, high-risk obstetrical, pediatrics and other critical patients.
Critical care ambulances strategically split coverage between the Raleigh and Smithfield bases and also serves the Holly Springs area.
Summary:
Responsible for direct oversight and operational management of the department and staff. Assists department leadership to ensure successful attainment of department
goals and objectives. Works collaboratively with program leadership to ensure quality and safe transport services and operations. If supervising logistics and communications, oversees all aspects of communications, logistics, and fleet. If supervising education and quality, oversees all education, compliance and quality aspects of the department.
Responsibilities:
- Budget Management—Assists department leadership with development of budgetary plans and submitting budgetary requests. May assist leadership in monitoring budget trends.
•If supervising logistics and communications, generates regular financial reports ; Maintains all maintenance records, reconciles invoices and ensuring invoices are paid; Maintains all fuel records (within the department and other departments), reconciles invoices and ensures invoices are paid.
•If supervising education and quality, implements strategies to increase cost effectiveness of expenses and revenue of equipment/supply use for education and patient care.
- Leadership-- May assist department leadership with reviewing and revising department policies. Attends multiple department meetings on a weekly, monthly, quarterly basis (Management, leadership, safety, Shift Operations Coordinator, Executive, equipment). Assist program, region, and state in disaster program initiatives, planning, and implementation.
•If supervising logistics and communications, provides direct oversight of the communications center and logistics, including equipment and supply management, inventory, ordering, contracts, and programming; Oversees on-sight maintenance and repairs of fleet; Ensures all trucks are inspected by NC Office of EMS, Federal and State Departments of Transportation to ensure standards and regulations are met.
•If supervising education and quality, coordinates and plans monthly/quarterly education and quality meetings; Represents the department in organizational meetings such as stroke and STEMI; Administrator for and technical support for documentation software and education/QA software; Collaborates with external groups such as Durham Tech EMS advisory board, Alamance Community College Advisory Board, Timberline Training Center, UNC Trauma program, and UNC School of Medicine.
- Professional development--Maintain all clinical and continuing education requirements.
•If supervising logistics and communications, mentors communications supervisors and cover position/responsibilities as needed.
•If managing education and quality, direct oversight/monitoring/coordination for assessments and interviews for all applicants; Assits with development of scenarios, tools, and processes for applicant assessments; Coordinates professional development for instructors and staff.
- Communication Maintains and develops positive, effective relationships with customers internally and externally. Assist Manager in developing strategic initiatives and business strategies.
• If supervising logistics and communications, provides direct oversight of Computerized Automated Dispatch (CAD) support, cameras at bases and administrative building support, radio maintenance and radio contracts.
• If supervising education and quality, creates message boards and announcements in department’s software program for communication between all staff.
- Quality and Regulatory/Accreditation—Works to ensure all requirements for the Commission on Accreditation of Medical Transport Systems (CAMTS) and NC Office of EMS are met. Assist with CAMTS survey preparation and visit every three years. Runs regular reports, analyzes data, and presents to leadership or staff. Reviews continuous quality incident issues, documents actions plans, coordinates completion of these plans, and ensures loop closure is documented. Collaboration with department safety chair to ensure safe operations.
• If supervising logistics and communications, direct oversight of equipment maintenance and coordinating equipment from multiple bases throughout the state to BioMed as needed; Equipment maintenance coordination and oversight with outside vendors; Oversight of fleet to include maintenance needs and coordination, reporting, and interfacing with state radio systems.
• If supervising education and quality, submits all required forms/data to the NC Office of EMS; Review and update annual NC Office of EMS System Plan for the program; Review and update NC Office of EMS continuing education application by ensuring the accreditation of the department’s continuing education program through a plan development, monitoring and submitting required data and information; Direct oversight of the annual protocols and procedures review, revisions, and submissions for approval to NC Office of EMS; Ensure all requirements for education, orientation, patient care, and quality per the Commission on Accreditation of Medical Transport Systems (CAMTS) are met; Assist with CAMTS survey preparation and visit every three years; Re-credentials all staff within the department with the NC Office of EMS; Ensures the program is in compliance with all rules and regulations for an EMS agency with the NC Office of EMS; Review patient documentation charts and directs the quality assurance process for all chart reviews; Ensures all patient care meets CAMTS and national standards/best practices with implementation of new equipment/processes or patient care; Oversees clinical review of patient care in collaboration with the Medical Director.
- Human Resource management— Assists Leadership with recruiting, interviewing, and hiring process; Coaches and uses appropriate corrective actions with staff in accordance with UNCHCS policies and procedures. Oversees all employee evaluations in respective areas.
Other Information
Other information:
Education Requirements:
● Associate’s degree in Emergency Services/Management, Nursing, or related field (or equivalent combination of education, training and experience).
Licensure/Certification Requirements:
● NC Certified EMT-Paramedic, NC Licensed Respiratory Care Practitioner or NC Registered Nurse
Current AHA ACLS Certification
Current AHA BLS Certification
Current AHA PALS Certification (APLS or ENPC)
Current TNCC, ITLS and/or PHTLS Certification
ATLS audit required every 5 years
Approved advanced specialty certification consistent with department.
Valid NC Driver’s License
If managing education and quality,
•Certified Healthcare Simulation Educator (CHSE) required within one (1) year of hire.
•NC Office of EMS Level 1 or Level 2 Instructor Certification
Professional Experience Requirements:
● If an Associate's degree: Five (5) years of transport experience.
If a High School diploma or GED: Seven (7) years of transport experience.
Minimum of one (1) year of management/supervisory experience required.
Knowledge/Skills/and Abilities Requirements:
Job Details
Legal Employer: NCHEALTH
Entity: UNC REX Healthcare
Organization Unit: Rex Critical Care Transport
Work Type: Full Time
Standard Hours Per Week: 40.00
Salary Range: $34.65 - $49.81 per hour (Hiring Range)
Pay offers are determined by experience and internal equity
Work Assignment Type: Onsite
Work Schedule: Night Job
Location of Job: US:NC:Raleigh
Exempt From Overtime: Exempt: No
This position is employed by NC Health (Rex Healthcare, Inc., d/b/a NC Health), a private, fully-owned subsidiary of UNC Heath Care System. This is not a State employed position.
Qualified applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities. All interested applicants are invited to apply for career opportunities. Please email applicant.accommodations@unchealth.unc.edu if you need a reasonable accommodation to search and/or to apply for a career opportunity.
Qualified applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.