Think Beyond The Label Jobs

District Operations Manager

Field Management Raleigh, North Carolina

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Description

As a District Operations Manager your essential job functions include:

Leadership / Strategic Initiatives ( 5 0 %)

• Create a positive and productive working environment consistent with Dent Wizard’s core values

• Communicate Dent Wizard’s vision and execute on company strategy

• With the S enior D irector of O perations , b uild and execute a District business strategy, focused on the Dealer/Rental business

• Deliver Dealer/Rental operating performance for the District at or above budget in terms of Revenue, EBITDA, LSR, Customer Expansion, Customer Retention, Employee Engagement and Retention, Service Expansion and WTD

• Partner with enabling functions to drive operational efficiencies, standard operating procedures, and cost reductions

• Drive a culture of coaching through on the job engagement and informal and formal training to support field operations effectiveness and the consistent development of people

• Hire, develop and motivate a team of high performing Operations leaders

• Manage and monitor maintenance on capital equipment, e.g. paint booths, compressors, etc.

• S upport Area Ops Managers and Fixed Ops Managers to identify opportunities to streamline and simplify processes , as well as optimiz e day-to-day operations

• Ensure Company resources are deployed profitably by evaluating and recommending investment decisions regarding headcount, coverage patterns, equipment, etc.

• Maintain operations to meet Company provided guidelines regarding safety and compliance with Local, State, and Federal ordinances, including OHSA and EPA

• Lead field town hall communications

  Customer Engagement (20%)

• Partner with Sales to lead Team Sell drive revenue (including WTD), customer retention and five-star service

• Develop strong relationships with key customers and deliver five-star customer service to create additional opportunities

• Coordinate with sales to support team in cross-sell and customer relationship management

• Coordinate site launch initiatives with ops support , AOM/FOMs and customer

• Deliver targeted price increase, in partnership with sales based on customer segmentation

• Expediently address customer, operational, and performance concerns

• Participate in and support strategic initiatives, such as WTD/FLF+ , 3 & 10, etc. in the District

• Participate in QBRs for customers within the District

• I dentify and implement value-added customer solutions

  Staffing ( 1 0 %)

• Execute on the plan for staffing decisions to balance gross margin vs. new business capacity

• Determine talent selection and hiring for specified roles

• Ensure leaders hire and onboard team members effectively

• Ensure leaders effectively manage team performance

• Manager the process to drive AOM/FOM/Tech productivity and utilization

  Administration ( 20 %)

• T roubleshoot most critical operational issues

• Ensure sites meet compliance standards (environmental, safety, and health)

• Lead the Goal Setting & Review (GS&R) process for the team

• Lead monthly financial review and develop and implement plans to deliver annual operating budgets

• Participate in the Q Process and drive Vital Few initiatives and MITs

• Support and adhere to DW’s policies and procedures on ethics standards and commitments

• Provide timely feedback to Sr Ops Director regarding market conditions, competitive pressures, and the engagement of staff at all levels

• Partner with enabling functions to manage DW assets within company guidelines and standards

  Other Duties as A ssigned

  Competencies Required

• Lead and coach managers

• Results Orientation

• Systems Thinking / Process Improvement

• Project Management

• Agility

• Initiative

• Influence

• Customer Focus

• Apply Knowledge

• Attract, Develop and Manage Performance

• Conceptual Thinking

  Position Requirements

• Minimum of 3 years leadership experience required .

• 5 years proven operations experience in a similar type of environment .

• Auto and reconditioning industry experience preferred .

  Physical Job R equirements

• Continuous viewing from and inputting data to a computer screen.

• Travel as necessary (up to 50 %) .

  Drug Policy

• All applicants being considered for employment must pass a pre-employment drug screening and background check .

  This is an exceptional opportunity to join a successful company at an exciting time. This position includes excellent earning potential and an excellent benefits package including health, dental, disability and life insurance, 401(k) with company match, and a company vehicle.