Think Beyond The Label Jobs

JOB REQUIREMENTS: Basic Function To provide administrative and clerical support to ensure efficient operation of the Human Services Department. This position will rotate through and perform a variety of tasks related to organization and communication. Customer Service Representatives are responsible for confidential and time sensitive material. Essential Duties 1. Greet and direct customers of the Human Services Department. 2. Promptly, accurately, professionally, and courteously answer phone calls and direct customers to their area of need. 3. Notify employees of the presence of customers. 4. Accept and date stamp forms, messages, materials, and documents for individuals and route to appropriate employees. 5. Page announcements as required. 6. Perform record requests and redact information unauthorized for release. 7. Maintain timely and accurate entry and closure of out-of-home placements into eWiSACWIS. Notify Child Support, Fiscal Division, Economic Support Services, and Care4Kids of all out-of-home placements. 8. Scan and upload forms and documents into eWiSACWIS as needed for legal and maximus IV-E determinations. 9. Process new authorizations for services and update all authorizations for services for clients in the Youth and Family Division. 10. Submit Social Security applications and payee request and transfers. 11. Notify the Application Verification Center of Badger Care eligibility and Care4Kids eligibility. 12. Create division/unit folders, files, and documents. 13. E-file Court documents in CCAP. 14. Process and document juvenile apprehensions received from law enforcement agencies. Distribute apprehensions to case managers and send to District Attorney\'s office for court action. 15. Maintain victims database; print victim notices and restitution letters. 16. Schedule applicants using databases and computer programming. 17. Coordinate with Economic Support staff on appointments and applicant status. 18. Provide backup and other clerical support services as assigned. 19. Fulfill employee information requests in various data systems such as CARES, KIDS, and eWiSACWIS. ***** OTHER EXPERIENCE AND QUALIFICATIONS: Excellent typing skills. One year of office experience preferred. Knowledge of appropriate software including, Microsoft Office, Excel, Outlook, Word, and Adobe Acrobat. Working knowledge of office equipment, such as phones, printers, and scanners. Bilingual preferred ***** APPLICATION INSTRUCTIONS: Apply Online: https://racinechamber.com/