Think Beyond The Label Jobs

We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.

Working Arrangement

Hybrid

Job Description

Software Technical Analyst, Global Actuarial Business Support

Quezon City

The Opportunity

The Software Technical Analyst will be part of the Global Actuarial Business Support (GABS) that has been established to accelerate the technical evolution and support of our Actuaries around the world. We are looking for someone with strong analytical and solid collaborative skills to support the enhancement requirements, non-production and production processes and fixes of the application. The candidate must have strong interpersonal skills to work with stakeholders and support teams across the globe.

What motivates you?

• You obsess about customers, listen, engage, and act for their benefit 

• You think big, with curiosity to discover ways to use your agile mindset and enable business outcomes 

• You thrive in teams, and enjoy getting things done together

• You take ownership and build solutions, focusing on what matters 

• You do what is right, work with integrity and speak up

• You share your humanity, helping us build a diverse and inclusive work environment for everyone 

We are looking for someone with:

• Bachelor's degree in Computer Science, Information Technology, Information Systems, or any related course

• Minimum of 3 years of experience with the following: ETL (e.g. Informatica), Scheduling Automation (e.g. CA, CTRL-M), SQL (e.g. Databases, MS SQL), Reporting (e.g. Qlikview)

• Experience in operations management & vendor management, working with stakeholders and support teams across the globe

• Excellent analytical, problem solving, and solutioning skills

• Knowledge and application of change & release management, ITIL4 & project management

• Familiarity with agile principles, test-driven development, continuous integration, and other approaches to accelerate the delivery of new features

• Understanding of software development lifecycle

• Understanding of how technology supports Manulife business strategy

• Collaborative attitude, willingness to work with team members; able to coach, share skills and methods

• Constantly learns from both success and failure

• Good verbal and written communication; able to effectively articulate technical vision, possibilities, and outcomes

• Good organizational, multi-tasking and time management skills

• Strong management drive to ensure you meet defined service targets and Service Level Agreements

• Ability to maintain the highest level of ethical conduct in safeguarding sensitive, confidential, financial, HR company information

*Useful but not required:

• Exposure to and basic understanding of business intelligence systems, dashboard reporting, and analytical reporting

• Exposure to and basic understanding of collaboration tools like Teams, JIRA, Confluence

• Ability to code or exposure in Python scripting, Windows Powershell

On the job you will:

• Collaborate with Valuation System Transformation project team and other groups within the Actuarial Systems group as well as Actuaries within the company to uncover pain points and opportunities to accelerate the delivery of new business value through software, infrastructure, and services

• Deliver an exceptional user experience to Actuaries, through the delivery of services enabling

• Self-service environment provisioning and configuration

• Continuous integration, testing, delivery, and deployment

• Logging, monitoring, and insight

• Collaboration, planning, and reporting

• Maintain and support these delivery services, with accountability for production reliability and usage, and the delivery of new functionality

• Support non-production and Production operations and fixes

• Work with support teams and vendor to implement fixes and changes

• Primarily work on Asia time, with flexibility to adjust to meet with the global team and support weekend deployments or production requirements.

Our commitment to you:

• Our mission; to be a part of making Decisions Easier and Lives Better

• A leadership team dedicated to your growth and success 

• A bold ambition and set of goals to be a leader in driving transformation in our industry 

• Our best. Every day. 

Learn more about opportunities with us at jobs.manulife.com   

** This job description does not represent a comprehensive listing of job duties that are required of the employee performing this role. We reserve the right to change duties or assign additional duties at any time with or without notice .

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as ‘MFC’ on the Toronto, New York, and the Philippine stock exchanges, and under ‘945’ in Hong Kong.

Manulife is an Equal Opportunity Employer

At Manulife /John Hancock , we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour , ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process . All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies . To request a reasonable accommodation in the application process, contact .