Job Information
Manulife Assistant Manager- Second Line Integrated Compliance Services in Quezon City, Philippines
We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.
Working Arrangement
Hybrid
Job Description
Are you looking for a supportive and collaborative workplace with great benefits and clear career development? You’ve come to the right place.
Why choose Manulife?
Competitive Salary packages and performance bonuses
Day 1 HMO + FREE coverage for your dependents (inclusive of same-sex partners)
Retirement savings benefit
Rewarding culture that values wellness and well-being
Performance Bonus
Global network of industry experts
Extensive training resources
Job Description:
We’re looking for a Assistant Manager, Second Line Compliance to join our Integrated Compliance Services team at MBPS. The Assistant Manager acts as shared resource providing support on the planning, strategizing, adopting plans, organizing plans and sets priorities on the functions within the second line tower of ICS. This role ensures strong adherence to internal guidelines, policies and procedures when conducting related activities or achieving ICS’s goals. The role will also assist in monitoring the teams’ quality, timely deliverables and provides sound independent judgement by making decisions related to risk assessment, quality control, operational procedures and other delegated responsibilities associated with the business.
Key Responsibilities:
Provides support to the associate director in strict monitoring and ensuring on the timely deliverables on all compliance activities within second line function (e.g. testing/ training plans, final reports, summary of reports, regulatory requirements, issue management/CAPs validation etc)
Provides support to the designated leads in carrying out their responsibilities and sustainability on all the quality and programs in place
Capable in prioritizing and managing stretch assignments as needed
Prepares quality monthly, quarterly or annual reports relating to the teams’ accomplishments, pending activities and upcoming plans or recommendations for improvement
Strong knowledge on the technical skills and as subject matter expert on the different functions within the 2nd line tower to support on the following but not limited to:
Support in the Risk Assessment in conducting annual risk assessments to identify process gaps at the Segment and BU Level
Support in the compliance monitoring and tracking of regulatory changes, ensuring that the organization remains compliant with all relevant laws, standards and industry regulations
Assist in the policy development, implementation, and revision of corporate policies, standards and SOPs and procedures to align with best practices and compliance requirements.
Works with the leads and quality manager on the controls process and carrying out the quality program
Collaborate with internal and external risk & audit teams, providing documentation and evidence as needed to demonstrate compliance and adherence to governance standards as part of the audit & risk support
Support on the developing and delivering of training programs relating to team’s career development, awareness on the governance, risk, and compliance matters.
Assists on the improvement or amendments as needed on the training materials using approved designing tools
Identify opportunities and recommend improvements to reduce risk exposure and enhance operational efficiency resulting to enhanced governance processes
Capitalizing on your ability to build and foster positive, effective relationships, work to strengthen Testing, Training, Prof Dev, Pol Gov and Regulatory CoEs in partnership with key stakeholders across the organization (Legal, Compliance, IT, etc).
Using your strong communication skills to participate in meetings and present information to all levels within the company
Accomplish compliance human resource strategies by determining accountabilities; communicating and enforcing values, policies, and procedures; implementing recruitment, selection, orientation, training, coaching, counseling, disciplinary, and communication programs; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation strategies.
Qualifications:
Bachelor’s degree, preferably related to Banking, Accounting or related course Certified Public Accountant (CPA), Certified Internal Auditor (CIA), or Certified Anti-Money Laundering Specialist (CAMS) designation is a plus.
Minimum 5 years of related financial services, compliance or management experience
Insurance, banking, internal or external audit experience is preferred
With insurance agency sales background is a plus
A technical expertise with people leading competencies to deliver results
Possesses in-depth theoretical and practical knowledge how own areas integrates with others
Excellent organizational skills including analytical and problem-solving skills
Excellent written and verbal communication skills
Strong technology skills including knowledge of applicable compliance or business systems
Disciplined, works independently and capable to manage stretched assignments/shift schedule as needed
Comprehensive knowledge of the financial services industry with an advanced understanding of the Company’s businesses
Advanced understanding of the regulatory environment in which the Company operates and a strong understanding of key compliance requirements applicable to the business.
Negotiating, influencing, and relationship building skills.
Ability to represent business internally within the company and externally outside of the company (e.g. regulators, industry peers)
Ability to work with all levels of management in the organization.
Experience in project management skills
Ability to facilitate decision making across groups in the company.
SME expertise; exhibited investment in compliance career (e.g. LOMA certification or FINRA registration)
Ability to embrace change; strong change management skills
Ability to interact with roles from different areas and at all levels across the organization
Demonstrated judgment and risk management skills
Provides guidance to help manage differing agendas to accomplish objectives
Shares own networks and relationships to help others drive decisions
Guides others to apply knowledge of policies and procedures to mitigate violations of standards
Coaches others to understand unique challenges of the business and guides them to recommend solutions
Draws from experience to help others evaluate the impact of changes to the business
Provides opportunities and guidance to help others assess customers’ business priorities
Coaches others on techniques to build key relationships and shares own network of key contacts
Guides others to extract insights to develop sound recommendations
Provides guidance to others on understanding data trends to inform business decisions
Shares organizational view around process improvement efforts
Encourages and recognizes effective listening skills among others
Let's make every day better together. Learn about our opportunities at JOBS.MANULIFE.COM
About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as ‘MFC’ on the Toronto, New York, and the Philippine stock exchanges, and under ‘945’ in Hong Kong.
Manulife is an Equal Opportunity Employer
At Manulife /John Hancock , we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour , ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process . All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies . To request a reasonable accommodation in the application process, contact .